This is happening to me too. I can play puzzles, but no games.
Wait it's taking longer than usual to connect - issue
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Maybe email support? support@chess.com.
This is happening to me too. I can play puzzles, but no games.
Aug 23, 2022
0
#5
mehdi_3232 wrote:
This is happening to me too. I can play puzzles, but no games.
There was a change made today to assist with some areas that were experiencing issues. Are you having the problem right now? Which interface are you using?
in Iran we cant enter a game. im using Google chrome browser. tanx
Aug 24, 2022
0
#7
Jkamrani wrote:
in Iran we cant enter a game. im using Google chrome browser. tanx
Are you using the Play interface or Live Chess?
Sep 1, 2022
0
#8
Having the same issue here after 'Play', Chrome and Edge (Windows 10), over 400Mb FTTP. No issue on iPad or on Linux machine on the same network.
It does occasionally connect after many minutes, after which the game progresses normally.
From the debug console it just cant connect to the server:
same sh*t here all the time
im having the same problem, i cant play a single game!
plz get back "Live". atleast there we could play chess, now with this "Play" we cant play even 1 game!
After some research, i think the problem is with 'websocket'. u can see in pic:
Nov 22, 2022
0
#12
ShobadeBaz wrote:
After some research, i think the problem is with 'websocket'. u can see in pic:
Thanks so much for posting this screenshot! So helpful. I added a gift membership as a way of thank you and we are working to address this asap!
jdcannon wrote:
ShobadeBaz wrote:
After some research, i think the problem is with 'websocket'. u can see in pic:
Thanks so much for posting this screenshot! So helpful. I added a gift membership as a way of thank you and we are working to address this asap!
thanks! i hope this problem can be fixed soon and we can enjoy playing in chess.com again 
jdcannon wrote:
ShobadeBaz wrote:
After some research, i think the problem is with 'websocket'. u can see in pic:
Thanks so much for posting this screenshot! So helpful. I added a gift membership as a way of thank you and we are working to address this asap!
Hi, Any updates? We can't play online in Iran due to the WebSocket problem.
my screenshot, onnly mobile play works
Nov 25, 2022
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#16
iszlaiadam wrote:
my screenshot, onnly mobile play works
That log shows you're having an issue with a browser extension. Pretty sure that has nothing to do with the site.
Still the same problems to connect chess.com, and is not users conectivity. It randomly stops working.
Nov 26, 2022
0
#18
Have lost 2 games because suddenly connection failed even though my internet is perfect. Pathetic site, this is a recurring issue.
Nov 26, 2022
0
#19
I am currently experiencing this issue as well, never happened before and it's not on my end.
I've tried to play just a single online game on chess.com since almost 3 days. But everytime I try to search the message appears "Wait its taking longer than usual to connect" and after that nothing happens. I restarted my PC, I tried every browser I have installed (Edge, Firefox and Chrome). Nothing helps. The App on my phone works just fine but I can't start literally any online game on the web version.
I have the newest Version of Windows 10 installed