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website disconnects me after 20/30 moves but mobile is just fine

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GambitPanach

Hello,

I had the following right now :

1) I play on website, connection says it's top notch, and then in the middle game I see a red status, I'm disconnected and lose.

2) Another game, Same result.

3) Same. It's the first time I'm disconnected that  often, I'm not even sure I ever lose a game by disconnection before since I renewed my membership a few days ago.

4) Ok... I access chess.com with the app on my account. I play one game. Everything is fine.

5) I try again on the website. And same result as 1) again.

Any clues on what is happening ? I prefer to play on the website because of the analysis board after the game...

Both my mobile and my laptop on which I access the website share the same connection.

Emmanuel

 

 

notmtwain
EmmanuelMar wrote:

Hello,

I had the following right now :

1) I play on website, connection says it's top notch, and then in the middle game I see a red status, I'm disconnected and lose.

2) Another game, Same result.

3) Same. It's the first time I'm disconnected that  often, I'm not even sure I ever lose a game by disconnection before since I renewed my membership a few days ago.

4) Ok... I access chess.com with the app on my account. I play one game. Everything is fine.

5) I try again on the website. And same result as 1) again.

Any clues on what is happening ? I prefer to play on the website because of the analysis board after the game...

Both my mobile and my laptop on which I access the website share the same connection.

Emmanuel

 

 

But apps can use your phone connection. The website can't.

( I don't really understand the difference in how websites and apps connect but a Google search last night convinced me that there is a difference.)

Stevebez

the site is useless with connection Ive lost countless games now from winning positions due to Connection Lost.  And when I drop connection from losing positions opponents are understandably annoyed.

 

What the hell?  SORT THIS OUT Chess.com

notmtwain
Stevebez wrote:

the site is useless with connection Ive lost countless games now from winning positions due to Connection Lost.  And when I drop connection from losing positions opponents are understandably annoyed.

 

What the hell?  SORT THIS OUT Chess.com

If you haven't heard, the world's internet connections are straining because everyone is home and streaming.

Your connection from Timbuktu or wherever you are is not controlled by chess.com.