What is this email?

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Avatar of Fet

I got this email from chess.com:
Hello Fet
It seems you have been disconnecting from games recently, and our automated systems have interpreted this as a breach of our sportsmanship policy. This means you are currently unable to join the pool of players whose accounts are in good standing, which can result in longer wait times, and you may not be able to enter Tournaments or Arenas. If you would like your account returned to good standing, please follow our Sportsmanship Policy for your next several games and your account will be automatically adjusted.
If these disconnections have been unintentional, please take a look at this FAQ article for troubleshooting tips:
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
Also feel free to contact us at chess.com/support and we will be happy to help resolve the issue with you.
Thank you,
Chess.‌com Support
chess.com/support

I haven't disconnected from a game in eternities. Then why did I get this message?!

Avatar of Fet
Also, how many games do I need to play to return to good standing?
Avatar of Javidjava
How old are you
Avatar of Fet
Stop being off topic. Could you please instead answer my questions?
Avatar of MrChatty
Fet wrote:
I haven't disconnected from a game in eternities

The local servers might have the opposite opinion

Avatar of Fet
I haven't lost a single game from disconnection. should I say this?
Avatar of MrChatty
Fet wrote:
I haven't lost a single game from disconnection. should I say this?

Anyway, you got the letter

Avatar of CockroachDolly

I hear you, the other day I got this email. I haven't verbally harassed or used any form of profanity to anyone.

 

Hello CockroachDolly,
We have received reports of verbal harassment or abuse from several of your recent opponents. We want to remind you that such activity is prohibited by our Community Policy and will not be tolerated. https://www.chess.com/legal/community

You are not required to chat during your games, but if you choose to, please be kind and help promote a positive environment where people of all ages can enjoy playing chess together. Please restrict "trash talk" to games with your Friends.

Further complaints of this type will result in your account being muted or closed completely.

Thank you very much,
Chess.‌com Support
chess.com/support

Avatar of meerkat59

🤔It's scary, all this can happen to anyone.

Avatar of analist76bis

a goodbye its easy to take

PS: it was about your FRIENDS...not all games)

your own friends made reporsts on you!!!

Avatar of AndrewSmith

As per message contact support if you got questions

Avatar of TitledNotTilted

10 please use Google translate

Avatar of montun2016
Fet wrote:
I got this email from chess.com:
Hello Fet
It seems you have been disconnecting from games recently, and our automated systems have interpreted this as a breach of our sportsmanship policy. This means you are currently unable to join the pool of players whose accounts are in good standing, which can result in longer wait times, and you may not be able to enter Tournaments or Arenas. If you would like your account returned to good standing, please follow our Sportsmanship Policy for your next several games and your account will be automatically adjusted.
If these disconnections have been unintentional, please take a look at this FAQ article for troubleshooting tips:
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
Also feel free to contact us at chess.com/support and we will be happy to help resolve the issue with you.
Thank you,
Chess.‌com Support
chess.com/support
I haven't disconnected from a game in eternities. Then why did I get this message?!

maybe someone in your family used another screen that when you play, that screen disconnects.

Avatar of Fet
#13 please use propar grammar I cannot understand.
Avatar of Fet
*proper
Avatar of montun2016
Fet wrote:
#13 please use propar grammar I cannot understand.

when you play on your screen, someone else might use another screen that uses your account but disconnects from your game.

Avatar of analist76bis
Fet wrote:
#13 please use propar grammar I cannot understand.

Its for you too. You missed a dot.