where's my awards

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Avatar of alimonboiiiiiiiii

Also now I'm a diamond member but I don't have the vip award like the support thing

Avatar of Martin_Stahl
alimonboiiiiiiiii wrote:

Okay so I got the like award and the 3d glasses award which is absolutely amazing but I still didn't get the tweet award one but it's ok if it doesn't come I'm happy I got the others at least

That one should work exactly the same as the Like one. Just by clicking on the Twitter button/image.

Avatar of alimonboiiiiiiiii
Martin_Stahl wrote:
alimonboiiiiiiiii wrote:

Okay so I got the like award and the 3d glasses award which is absolutely amazing but I still didn't get the tweet award one but it's ok if it doesn't come I'm happy I got the others at least

That was me should work exactly the same as the Like one. Just by clicking on the Twitter button/image.

Wait that was you? That's cool I ignore the email I sent Cas its basically the same I will say so yes I was going to ask about the tweet award I did it as the same as the Facebook award and please don't send me anymore diamond membership because that's a waste considering I'm not daily on chess but honestly thank you dearly for the membership

Avatar of alimonboiiiiiiiii

Sorry the I was a typo

Avatar of alimonboiiiiiiiii

Oh I almost forgot do I send the proof to the support thing or where should I show the proof

Avatar of Martin_Stahl
alimonboiiiiiiiii wrote:
Martin_Stahl wrote:
alimonboiiiiiiiii wrote:

Okay so I got the like award and the 3d glasses award which is absolutely amazing but I still didn't get the tweet award one but it's ok if it doesn't come I'm happy I got the others at least

That was me should work exactly the same as the Like one. Just by clicking on the Twitter button/image.

Wait that was you? That's cool I ignore the email I sent Cas its basically the same I will say so yes I was going to ask about the tweet award I did it as the same as the Facebook award and please don't send me anymore diamond membership because that's a waste considering I'm not daily on chess but honestly thank you dearly for the membership

I had a typo as well. I didn't do anything.

Avatar of alimonboiiiiiiiii

Ok then so if I want to report something again do I go to support and ask for the awards I didn't get?

If so how do I proof that I went throughout all My stats without taking like 10 screen shots

Avatar of Martin_Stahl
alimonboiiiiiiiii wrote:

Ok then so if I want to report something again do I go to support and ask for the awards I didn't get?

If so how do I proof that I went throughout all My stats without taking like 10 screen shots

I really don't know how support handles things like that.

Avatar of Martin_Stahl

But I just verified both Statistician and Tweet works as expected, at least on the website.

Avatar of alimonboiiiiiiiii

Well statistician is going be hard to proof but I have 2 screen shots of my posting 2 games I won on Twitter and there's like a day gap between them any ideas what I should screen shot for the stats thing or no?

Avatar of Martin_Stahl
alimonboiiiiiiiii wrote:

Well statistician is going be hard to proof but I have 2 screen shots of my posting 2 games I won on Twitter and there's like a day gap between them any ideas what I should screen shot for the stats thing or no?

It's certainly up to you but I tested both on the website and both awarded correctly.

Avatar of alimonboiiiiiiiii

Also sir can you give me the link to go report the things

Avatar of alimonboiiiiiiiii

.

Avatar of alimonboiiiiiiiii
Martin_Stahl wrote:
alimonboiiiiiiiii wrote:

Well statistician is going be hard to proof but I have 2 screen shots of my posting 2 games I won on Twitter and there's like a day gap between them any ideas what I should screen shot for the stats thing or no?

It's certainly up to you but I tested both on the website and both awarded correctly.

Well I kinda have no chose since it's not getting given to me when I did what was said to do for the award

Avatar of Abhinav
alimonboiiiiiiiii wrote:

Also sir can you give me the link to go report the things

Here's site support~

https://support.chess.com/article/346-contact-us

Same link as in post #16 by Martin.

Avatar of BlueHen86
Martin_Stahl wrote:
BlueHen86 wrote:

How do you get the 'Gift Wrap' award. I bought my son a Gold Membership, no award yet.

It's possible it's bugged. You may want to open a ticket with support.

https://support.chess.com/article/346-contact-us

Thanks for the assistance.

Any idea how long it usually take to get a response? I submitted a ticket yesterday.

Avatar of Martin_Stahl
BlueHen86 wrote:

Thanks for the assistance.

Any idea how long it usually take to get a response? I submitted a ticket yesterday.

It shouldn't take long, maybe a few days but probably quicker.

Avatar of alimonboiiiiiiiii

Okay so I got all the awards from sending multiple tickets and now I'm super happy honestly amazing staff member and I got a gift of 15 days of diamond members i legit can't be any happier lol anyways this chess community is amazing thank you all.

Avatar of alimonboiiiiiiiii

I even got the stat award

Avatar of BlueHen86
Martin_Stahl wrote:
BlueHen86 wrote:

Thanks for the assistance.

Any idea how long it usually take to get a response? I submitted a ticket yesterday.

It shouldn't take long, maybe a few days but probably quicker.

Got it today. Thanks again for your help.

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