Why do I not receive league trophies when winning?

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Avatar of Puhdistaja

I read the article regarding this exact issue, but none of those things seem to be the problem. I've been playing 3+0 blitz, standard variant, auto-matching against random people I have no game history with, just like I normally do.

I have been gaining trophies normally, until today when I noticed I don't earn any from winning. I tried to win multiple games just to be sure. If anyone could tell me what I'm doing wrong, I'd highly appreciate it. I've already put many hours to advancing the league this season and will be upset if all that will amount to nothing. Sorry for any mistakes in my English.

Avatar of Martin_Stahl
salomanu wrote:

I read the article regarding this exact issue, but none of those things seem to be the problem. I've been playing 3+0 blitz, standard variant, auto-matching against random people I have no game history with, just like I normally do.

I have been gaining trophies normally, until today when I noticed I don't earn any from winning. I tried to win multiple games just to be sure. If anyone could tell me what I'm doing wrong, I'd highly appreciate it. I've already put many hours to advancing the league this season and will be upset if all that will amount to nothing. Sorry for any mistakes in my English.

 

The end game dialog can show no trophies if the process that calculates the trophies takes too long to report from the back-end. Your trophy count is actually updating most likely.

Avatar of mr_sam-urai

The same thing is happening to me. I also can't rename games stored within my personal libraries. collections. Yet the games themselves work just fine when they're being played. Must be some weird sort of server error.

Avatar of Martin_Stahl
mrsamarai wrote:

The same thing is happening to me. I also can't rename games stored within my personal libraries. collections. Yet the games themselves work just fine when they're being played. Must be some weird sort of server error.

 

I've verified the library problem and reported it.

Avatar of Puhdistaja
Martin_Stahl wrote:
salomanu wrote:

I read the article regarding this exact issue, but none of those things seem to be the problem. I've been playing 3+0 blitz, standard variant, auto-matching against random people I have no game history with, just like I normally do.

I have been gaining trophies normally, until today when I noticed I don't earn any from winning. I tried to win multiple games just to be sure. If anyone could tell me what I'm doing wrong, I'd highly appreciate it. I've already put many hours to advancing the league this season and will be upset if all that will amount to nothing. Sorry for any mistakes in my English.

 

The end game dialog can show no trophies if the process that calculates the trophies takes too long to report from the back-end. Your trophy count is actually updating most likely.

Just won a game again in case I remembered my trophy count wrong: I didn't. It's been sitting at 288 for at least five wins now.

Avatar of Martin_Stahl

Staff are looking into it.

Avatar of Puhdistaja
Martin_Stahl wrote:

Staff are looking into it.

I hope they can retroactively reward us the trophies that we didn't get

Avatar of mr_sam-urai

It started happening about 3 hours ago. I played five bullet games today (and somehow won all of them) and the trophy counter stopped after the second game.

Avatar of BishopzKnightmare

Yes.  I am having the same issue.  Played 3 games, all within the requirement and received zero trophies.  Not playing if don't know if they will give us back the trophies we earned.  It's always something...

Avatar of Martin_Stahl

This has been fixed but may take some time to fully catch up.

Avatar of charles77788
Hello, same issue for me. Will I recover the point for my last play or is it lost?
Avatar of Martin_Stahl
charles77788 wrote:
Hello, same issue for me. Will I recover the point for my last play or is it lost?

 

One member I've been tracking went from 36 almost 120 after the fix without any games played since then. So all the trophies should be added as it works through the backlog.

Avatar of ZebraKnight4

This issue is still happening for me. I won a few blitz games and one rapid game, and I haven't received any points in the past hour. But other accounts must be getting points because I'm dropping in the standings. Is there something I need to reset in my app?  

Avatar of Martin_Stahl
ZebraKnight4 wrote:

This issue is still happening for me. I won a few blitz games and one rapid game, and I haven't received any points in the past hour. But other accounts must be getting points because I'm dropping in the standings. Is there something I need to reset in my app?  

 

You'll just need to wait. The system has to deal with the backlog and continues to receive new data to handle. Once the backlog clears, things should get back to normal.

Avatar of Puhdistaja

It works for me again now. I also got my missing trophies added.

Avatar of mammas_bf

can anyone help me this is happening to me again and again i have been wining matches constantly but other than my trophies my rating is going up

Avatar of Martin_Stahl
mammas_bf wrote:

can anyone help me this is happening to me again and again i have been wining matches constantly but other than my trophies my rating is going up

It looks like you're getting trophies. You're 2nd in your division with 150.

Avatar of mammas_bf
Martin_Stahl wrote:
mammas_bf wrote:

can anyone help me this is happening to me again and again i have been wining matches constantly but other than my trophies my rating is going up

It looks like you're getting trophies. You're 2nd in your division with 150.

no i am not getting after i got till 150 i cannot reach farther

Avatar of Martin_Stahl
mammas_bf wrote:
Martin_Stahl wrote:
mammas_bf wrote:

can anyone help me this is happening to me again and again i have been wining matches constantly but other than my trophies my rating is going up

It looks like you're getting trophies. You're 2nd in your division with 150.

no i am not getting after i got till 150 i cannot reach farther

You have 180 now, since you won two new rapid games

Avatar of mammas_bf
Martin_Stahl wrote:
mammas_bf wrote:
Martin_Stahl wrote:
mammas_bf wrote:

can anyone help me this is happening to me again and again i have been wining matches constantly but other than my trophies my rating is going up

It looks like you're getting trophies. You're 2nd in your division with 150.

no i am not getting after i got till 150 i cannot reach farther

sorry sir i had just noticed it now but there was an error like this

You have 180 now, since you won two new rapid games