I think it's still a new plan and that we haven't seen these kinds of questions posted in the forum previously.
So I would guess that the answer is "No one knows."
There seems to be some of those questions being asked on Reddit. You might try to ask there.
https://www.reddit.com/r/Chesscom/comments/1mdwaae/what_happens_when_the_owner_of_family_friends/
For an update: Chess.com has assigned the Family Plan to the new account and my relative was able to re-assign the users from the old Family Plan. Just a reminder that the ban on the original account was due to having two accounts — I’m not sure if the same process works for other types of bans or if this will apply in all cases.
Hi, thanks for this post. we have the same issue. Appeal was denied. I am trying to transfer the membership to my account because me and my friends paid for it and I am the only one who can use the full feature of diamond membership. We paid the subscription to learn, why would any of us violate the rules and suffer being banned. Our primary account got banned less than a month of paying the premium for unclear violations of fair play.
Hi, thanks for this post. we have the same issue. Appeal was denied. I am trying to transfer the membership to my account because me and my friends paid for it and I am the only one who can use the full feature of diamond membership. We paid the subscription to learn, why would any of us violate the rules and suffer being banned. Our primary account got banned less than a month of paying the premium for unclear violations of fair play.
You'll need to contact Support directly using the option in the menu.
If you can verify you owned the closed account then billing staff can likely transfer the membership
If you can verify you owned the closed account then billing staff can likely transfer the membership
hi Martin, i would like to transfer my membership to my kid bro account. how do i do that since we can't contact the real support anymore; i mean the support is an ai chatbot that can't tend to these kind of issues
If you can verify you owned the closed account then billing staff can likely transfer the membership
hi Martin, i would like to transfer my membership to my kid bro account. how do i do that since we can't contact the real support anymore; i mean the support is an ai chatbot that can't tend to these kind of issues
You can get the support tool to contact Support directly. The purchaser of the original membership should do it. Be as specific as possible and it should eventually give the following option.
How to return funds if you accidentally subscribe or are unaware of the transaction
How to return funds if you accidentally subscribe or are unaware of the transaction
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
Hello everyone,
I’m posting here to ask about a situation that a family member is going through, in hopes that someone from the community or the support team can clarify.
Situation:
He had a family membership / plan on his main account.
Unfortunately, he was banned because he had two accounts (which is against the rules).
Chess.com support already restored a premium membership to his new account, but did not transfer the family plan yet.
He is waiting for the support team’s decision regarding the family membership.
Questions I’d like clarified:
Has anyone ever had a family plan transferred from a banned account to a new one?
Under Chess.com’s policies, is it allowed (or typical) for them to refund or reassign a family plan in such cases?
What kind of arguments or proofs helped people convince support to grant a transfer or refund?
If the support denies the transfer, is there any recourse (appeal, escalation) that has worked?
If you’ve experienced something similar, your insight would be very helpful. Thank you in advance!
Best regards,
softpumper