...
Hey, I'm on your side.
But I think you may have missed one of my points:
"I don't mind the automation of the service, what I criticize about it is how poorly written this algorithms are
I contend it is poorly written because there is no good way to write it. You can't teach a computer good manners. You can create software that tries to recognize it, or 'good sportsmanship' or whatever, but it will always be far from even moderately successful. Otherwise Facebook and YouTube would have found a way to stop lunatics from posting the dangerous and inflammatory messages and videos that keep finding their way onto the internet. It's not for lack of trying. I don't think Mark Zuckerberg wants that kind of stuff getting out there via his website. It's just hard to control. And in the process of trying to curtail it, some innocent folks, like you, get caught up in process. Or, as Hesse would say, "they get crushed beneath the wheel"...........
This is a very interesting point, I never saw it that way before...
I always though that the code can be written good enough that it can match or even outperform a human... after all I see the job of writing computer code similar to the job of training a human.
A human will interpreted and make judgement calls, this can be a good or a bad think depending on a whole lot of factor about this human. (Education, integrity, IQ, personal agenda...)
The computer will not make judgement calls, so the code have to be extensive and complete, to factor and provide for a lot of subtle variables.
For example capping people for more than 3 posts is sloppy codding... it should have a bunch of IF codes there, to account for the situations where a person need to do this and is not for spamming.
That is how I see it and understand it... I never considered this you say here... that regardless of how sophisticated the code is it will never manage to do the expected task because it lacks the ability to do judgement calls.
Really good point, I don't have anything to offer to argue against it... it is very possible that you are rigth here... The only thing I cam offer is to say that some people is worse than the code... though I can understand that the code might never be as good as people.
Software has bugs. Especially in areas that are rarely tested or weren't considered. Whether this is one or not I have no idea, but bugs in any software certainly don't get fixed when nobody reports them.
The name of this forum is Help&Support
Is it unreasonable for me to expect somebody on the staff to read?
Otherwise, why there is a Help and Support forum if not to kind of... help and support users?
If they are not reading this, do they read support tickets? or should I write a letter and deposit it on the "Suggestions Box"?
I'm sure staff read posts here, it's just normally read by other members and answered by them.
That system will work better if first the community is educated on the topics, so people can give good answers... otherwise you end up with a bunch of confused people trying to collectible guess why stuff is not working.
When people ask a repeated question, other people can give the correct answer only if when the correct answer was giving correctly the first few times...
After my encounter with the Machine Learning algorithm... I have being reading more of this supprt forums and I can say, this system of letting the community on their own to figure is out is for the most part broken.
Thanks to this incident I am shopping around for options, I found this interesting looking page:
https://chesstempo.com/user-guide/en/index.html
Communicating to people how the website works is not really that hard.
I know others have had issues with getting restrictions based on playing the engines in Live. I'm sure others have reported it and I also submitted it as a report the day you posted this forum. Can't guarantee it will help, but I can't imagine a reason why games against the official engine account shouldn't be excluded from those checks.
The report you submitted have being ignored, I am still being block to play the computer and I am still being told to play with my "friends" even after I mention that I don't have friends and that I have some level of mental disability that makes it hard for me to find friends... Every time I read that "play with your friends" line, I feel the Management of this website is making fun of me for not having friends. Please read my second post on page 1.
You file a report 3 days ago, how long they usually take to do something about a report filed by a staff member? You being from staff you yourself don't have a better line of communication with other staff? I am assuming here that you didn't lifted the ban because you can't...
In regards to this line:
"I can't imagine a reason why games against the official engine account shouldn't be excluded from those checks"
Because the Sportsmanship Code is meant to make chess enjoyable between humans, it is meaningless and uselessness between human and machine. Even me with my level of disability that prevents me to understanding social norms can figure this out out... why you needed me to explain it to you?
Look at it this way, the whole point of the sportsmanship code is to have a better community so here a couple of questions:
Does it benefit the community to force me to follow the sportsmanship code when I play the computer only?
Is this a better community now that I can't play the computer and instead I am being told to play my "friends"???
Stuff in red is my answer.