Can't play live chess

I would like to file a bug report. I am unable to play or see any live chess game. If I go to "live.chess.com" then the page loads indefinitely (forever) and then says "problem loading page". The problem happened after I set "Board Size" to "Real 3D (beta)" in Settings. I tried to set it back. I tried to change the browser. I also tried to  reset live chess layout in Settings. I recently upgraded to premium (Diamond) membership.

Correction. It works now. I will write when the problem returns again.

Slazer,

If the issue returns, please private message me as soon as possible.

Thanks!

Bobyyyy,

We are currently investigating this. May I ask a few questions?

1/ What operating system, browser and browser version are you using?

2/Can you please clear your cache and see if that helps. 

3/ If that doesn't help, can you let me know if you see any errors in browser console?

Please clear your browser cache and retry now. Some fixes installed!

what kind of internet speed do you have? Slazer635

I have optical internet, 30 Mbps/10Mbps. It is tested on speedtest.net.

oh ok its not that then lol

hi...when i hit  a new game, and i take a piece, i cant put de piece in the correct place and block the game, look the picture...  what can i do??? thanks..

Looks like you definetly need faster internet to play live games Eliza99  I think atleast 2mbps dowload speed.

I am also having this problem all the sudden, it was working just fine yesterday. I just cleared my cache also and that didn't help.

Got also he grey unstopable loading screen.

Do i have to find another Chess engine??

How does it look now? Is that permanent or temporary issue?

I too am having this issue whereas I never had it before.  I have cleared my IE cache and the issue still persists.  My internet connection is perfect (checked by surfing other websites, even this website along with the fact that I am to listen to online radio and watch YouTube videos fine.  Whatever the staff was doing it'd be best to revert to a prior day or week's changes or someone should flat-out rectify this.

IE on Windows 8.1

Please hard refresh and retry NOW. Then let me know, please. Thanks!

It seemed like a temporary issues for me. Yesterday it just started to work again, I didn't even have to try a hard refresh. 

laserflip: please log out and back in to chess.com and retry live chess then. Does it fix the issue perhaps?

Same problem for me. Live chess will not load.

Using a mac with Chrome and or Safari - never had a problem until a couple of days ago. Logged out, back in. Cleared cahche. No luck.

Now it's working again... 

yep, same problem for me - interestingly enough I can still play the online chess, just not live.