IMPORTANT - Live Chess login problems

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Avatar of KINGDASHER
LATITUDE wrote:

Houston we have a problem. Houston..  Houston please... Houston?

Houst...................pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp


 Something not to make fun off for the person that cannot logon. If it was you would you like the sort of help (no help) you are saying. Going off the screen with your text is not shown much respect for the people trying to solve this problem for the member.

Avatar of 8ballofwakefield
I constantly have problems logging in. I always get a sign up/register page, but never the choice to put in my username. I'm using a HTC hero if this helps. I also occasionally get an icon at the top of my phone, to let me know its my turn, but more often than not I don't. The first I know sometimes is when I get a warning, telling me that I only have a few hours left to play my move.
Avatar of kohai

Do you play as guest at any time ?

Avatar of 8ballofwakefield
No, never. I'm getting it just now. I'm trying to log in, but every time I press the online button, it takes me to the sign up page. It's so frustrating.
Avatar of kohai

 Have you tried clearing your internet cache in settings / applications / manage applications / chess.com / clear data

Avatar of Visceral

Am unable to login to live now ....never had a problem before. Message is...

The connection was reset    

The connection to the server was reset while the page was loading.
      *   The site could be temporarily unavailable or too busy. Try again in a few
          moments.
    *   If you are unable to load any pages, check your computer's network
          connection.
    *   If your computer or network is protected by a firewall or proxy, make sure
          that Firefox is permitted to access the Web.
 

Avatar of kohai

It wasn't a scheduled interuption. Live chess crashed. We're investigating why, but it is up now.

If you're having problems logging into live chess please clear your cookies

http://www.chess.com/clea r_cookies.html

Avatar of KINGDASHER

What are cookies??????? Can you eat them?????

Avatar of KINGDASHER
kohai wrote:

It wasn't a scheduled interuption. Live chess crashed. We're investigating why, but it is up now.

If you're having problems logging into live chess please clear your cookies

http://www.chess.com/clea r_cookies.html


 What are cookies??????? Can you eat them?????

Avatar of KINGDASHER

Tried the web link but it did not say anything about cookies????

Avatar of KINGDASHER

The web link said "Somebody made a dubious move... "

Avatar of Sageepoo

Stop the disconnecting half way thru a game !

Avatar of keju

hi kohai, i'm having a problem with the live chess application. The page loads halfway - till i can see the small chessboard rotating - but it is forever stuck there. It says "Loading" but never loads. This has happened on and off recently but I always managed to get in eventually (just gave up and tried again another time), but now the problem seems to have become permanent.

I have Firefox 4.0, IE8 and Chrome, but it's the same in each browser. I cleared cookies and cache to no avail. I thought it was a flash problem, so I uninstalled and reinstalled flash, but it still doesn't work. My flash version is 10,2,159,1.


Can help? Thanks!

Avatar of piotr

keju: can you clear cache again now and check if it is fixed for you? Thank you.

Avatar of keju

Hurray, fixed ! Thank you !! Smile

Avatar of basdirks

fixed

Avatar of tsaleh84
Patzer24 wrote:

For those who were experiencing problems logging into the Live Chess for the past 2 to 3 days - We believe the problems are now fixed. Are you able to login to the Live Chess now? Please let us know as soon as possible. Thank you!


Avatar of Chemwong

The problem revived now and the server judged me that I abandoned the game :(

Avatar of azziralc

 I have an question.. Is live chess rating and online chess rating is not the same?? How it works>

Avatar of azziralc

  Hmm..