Not cool guys. The site was working just fine before. I've been playing on here everyday for the past 3-4 years.
Now I find myself waiting on average 5-10 mins before I find an opponent. How is this an improvement?? If you don't want people to use custom settings just remove them altogether. You gonna lose people over this.
I suggest you review your 'logic' ASAP.
Here's a new Support article that's related...
https://support.chess.com/customer/portal/articles/1622811-how-are-seeks-matched-in-live-chess
@bertmanxxx - the new logic should continue trying to match you as long as your seek range includes a Min of at least -25 (relative to your current rating), and the Max is at least +25.
Basically the new default pairing logic looks for close matches around your rating - literally in a circle that widens as time passes. You can take (somewhat reduced) advantage of the quickness of that system, even if you put caps on your opponents' rating, provided you allow that minimum span of +/- 25.