Timeout with increment and pre-move?!

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Shenandoah

Would really like an explanation for how this is possible. I've timed out in numerous games when my clock should have been going up by 1 second on every move (legal pre-moves made with 1 second increment). I see 6 or 7 seconds on my clock...then bang...the other player wins due to time out. Is it even possible to explain this?

kohai

Can you check yor inbox messages please