Some suggestions ...
http://support.chess.com/Troubleshooter/Step/View/3
im-trying-to-play-chess-but-i-cant-see-the-board
cant-see-the-pieces2
cant-see-the-pieces-cant-take-quotsubmit-movequot
cant-see-the-pieces
cant-see-board-read-help-etc
If you need help, please contact our Help and Support team.