Customer Service / ( HA HA HA )

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Avatar of badenwurtca

So myself and my Doppelganger old badcabby have been spending time around here for over 10 years. Recently I seem to have attracted a new fan ( a Rookie Mod ? ) and they gave me a couple of days off, Over the years we have lost some oldtimers like Andy and Autobunny, etc etc, and now I see why they left ( lack of Customer Service ? ), I sent a note to Help and Support, no answer of course. What a Joke  lol.    

Avatar of justbefair
badenwurtca wrote:

So myself and my Doppelganger old badcabby have been spending time around here for over 10 years. Recently I seem to have attracted a new fan ( a Rookie Mod ? ) and they gave me a couple of days off, Over the years we have lost some oldtimers like Andy and Autobunny, etc etc, and now I see why they left ( lack of Customer Service ? ), I sent a note to Help and Support, no answer of course. What a Joke  lol.    

Hmm.

Bumped off?

 

Avatar of badenwurtca

 Yes they do not seem to mind the cash that I'm paying yearly to get rid of the ads, However the customer service part does seem to be a bit lacking. Will things get better or will they get worse around here ? Time will tell.                  

Avatar of AndrewSmith

Rookie mod must be @justbefair 😉😂

Avatar of justbefair
AndrewSmith16 wrote:

Rookie mod must be @justbefair 😉😂

I guess I'm still a rookie. Started as a mod last March. I have been playing on the site for a pretty long time, however.

 

Avatar of AndrewSmith

It's fine i was joking, anyway thanks for the reply 😁👍

Avatar of AlCzervik

based on many posts from current and former mods, as well as input from other longtime members, i don't know if 'rookie mod' is accurate. it could be, certainly. let's look at both scenarios.

1. action is taken by a rookie/rogue mod to mute, delete, lock topics, or, generally speaking, act like a power hungry jerk. this has happened, and the response from their superiors show that staff will not admit to indiscretions and really doesn't care when they make mistakes.

2. everything starts at the top. owners likely dictate how staff and mods decide on mutes and other punishment, and, might even dictate reactions of said staff and mods. there is ample evidence of this.

 

my take on many of these situations is that it is probably a little of both. neither of which is good for the members or enhances the reputation of the site. a big fat fail, and why some mods have quit. 

Avatar of badenwurtca
AlCzervik wrote:

based on many posts from current and former mods, as well as input from other longtime members, i don't know if 'rookie mod' is accurate. it could be, certainly. let's look at both scenarios.

1. action is taken by a rookie/rogue mod to mute, delete, lock topics, or, generally speaking, act like a power hungry jerk. this has happened, and the response from their superiors show that staff will not admit to indiscretions and really doesn't care when they make mistakes.

2. everything starts at the top. owners likely dictate how staff and mods decide on mutes and other punishment, and, might even dictate reactions of said staff and mods. there is ample evidence of this.

 

my take on many of these situations is that it is probably a little of both. neither of which is good for the members or enhances the reputation of the site. a big fat fail, and why some mods have quit. 

Thanks for the post, which contains some good points. Of course Help & Support did not bother to reply to my question.  We do tend to think of this site as a place to visit and to have fun at, But of course this site is a business ( customer service anyone ? ). And as I've said in one of my threads: People come and people go, so what are we left with ? Have fun while you are here ? Because we all will leave sooner or later, one way or another ?  

Avatar of AlCzervik

h & s here is a joke now. i would bet not a single staff member reads the topics there, and that is based on reading them. 

 

why were you muted? was it one of the bots we all hate? or, was it one of the twelve year old mods that decided something you wrote was unacceptable?

Avatar of badenwurtca

On the mute all they told me was that I broke one of their precious rules, possibly I gave a goofy answer to a post in a thread that a mod did not like. Well in this case I had more time to play cards ( poker ) or spend more time visiting YouTube, etc. 

Avatar of badenwurtca

Risking more odd activity, I will ask the following question: is this the part where we play the video of Judy Collins doing " Send In The Clowns " ? 

Avatar of Wits-end

Well maybe, next year

Avatar of Gymstar

Avatar of badenwurtca
shady-character wrote:

What's funnier:  Long time members who complain and keep paying and staying or long time members who don't pay and stay anyway.

It's a chess site where 90% of members play chess not chat.  Don't expect much attention to be paid here.  They never have,  They never will.

   Thanks for the post, interesting points,

Avatar of AlCzervik
shady-character wrote:

What's funnier:  Long time members who complain and keep paying and staying or long time members who don't pay and stay anyway

maybe it's jerks that show up one day and pretend to know how the site works.

personally, i don't think those jerks are so funny. know anyone like that?

Avatar of Woollensock2
( HA HA HA )
Avatar of badenwurtca
Woollensock2 wrote:
( HA HA HA )

   ---   Yes that is the way I feel these days; Ha Ha Ha ! Who cares ? Nobody !!!

Avatar of Woollensock2
😼👍
Avatar of badenwurtca
shady-character wrote:

LOL Way to go AL.  Took the bait as usual.  Can always count on you to find a way to be nasty everywhere you go.  See this is why you get kicked out of clubs.

   ---Not at all helpful to this thread.

Avatar of AlCzervik
shady-character wrote:

LOL Way to go AL.  Took the bait as usual.  Can always count on you to find a way to be nasty everywhere you go.  See this is why you get kicked out of clubs.

bait? you must mean i point out when stupids write something really stupid.

so, you come back, find this topic, and complain about those pointing out site flaws. 

you quit, or were booted out, but made the effort to come back and then straight to this topic to do your own complaining.

hypocrite.

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