I’ll try to be as objective as I can be under these circumstances.
I purchased Rybka 3 back in 2009 in DVD. A few weeks ago I formatted my computer and I had to re-install it. When I try to re-install it, I did not have the serial number available. Personally, I don’t see much point in needing a serial number when I paid for a DVD (which is more expensive) but this is another discussion.
I then contacted their Support Team at info@chessok.com (since they did not get back to me when I contacted when I contacted them using their contact form http://chessok.com/?page_id=572).
They insist that they only support for a limited time and they have no serial numbers. I am really disgusted. I am a loyal client (I also bought CTAR from them) and I cannot access a product that I bought with my hard earned money.
I just wanted to inform the chess community about this. Personally, I will stay away from ChessOK!
Best wishes to everyone
Their website hasn't been updated in years. (The most recent article posted is from 2013. The most recent tournament broadcast was from 2012.)
Even though the website remains up, I don't think that they are even in business any more.
In such situations, customer service generally declines...
I’ll try to be as objective as I can be under these circumstances.
I purchased Rybka 3 back in 2009 in DVD. A few weeks ago I formatted my computer and I had to re-install it. When I try to re-install it, I did not have the serial number available. Personally, I don’t see much point in needing a serial number when I paid for a DVD (which is more expensive) but this is another discussion.
I then contacted their Support Team at info@chessok.com (since they did not get back to me when I contacted when I contacted them using their contact form http://chessok.com/?page_id=572).
They insist that they only support for a limited time and they have no serial numbers. I am really disgusted. I am a loyal client (I also bought CTAR from them) and I cannot access a product that I bought with my hard earned money.
I just wanted to inform the chess community about this. Personally, I will stay away from ChessOK!
Best wishes to everyone