The problem with complaints regarding the chess.com website is that the problem usually lies with the user's computer. The staff here goes out of their way to deal with problems on their end in a timely fashion. Yeah, let's raise the rating!
Site Karma
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The site is probably not alive now, but just for fun see if we can raise the current rating of chess.com above 0.5.
http://sitekarma.com/chess.com/