this site is broken

I'm sure @erik doesn't necessarily concur, and may not at all. Doesn't make the fact that many software companies have bugs crop up in code, even very large ones, isn't correct.

I never said that's it's OK that bugs happen, just that it does happen. No one likes bugs. 

But we've been over this before. I'm a member, first and foremost, and would post much the same way (and did), before becoming a moderator. While I have some more direct access to staff, and can sometimes provide more insight into issues, I'm not speaking for staff. Unless I say staff are aware or they asked me pass something along

Do you know that for a fact, Martin?  Or, are you guessing again?

In the more likely case / scenario, Chess.com's brilliant Dev Team updated or upgraded something on the site yesterday.  (It was about 2-3pm CST when I could not get on the site.)  Might have been a hack, but something took the site down for a period of time yesterday.  I'm going to assume it was an upgrade---intended or inadvertent.

Once it was back up, I made a bunch of moves.  Saved them.

This morning, I come on to find the Alert system all whacked up.  It took me another hour to realize a lot of my games were out-of-synch... and my move games were not highlighted at all.

Here's what really happened.  The Dev Team made a mistake and upgraded or updated something they shouldn't have.  After a period of time... 4-5 hours maybe?  They realized their mistake and could only come up with a Rollback (technical term to downgrade to the last known good / salient point) the site prior to the upgrade.  In doing so, all those moves made in the period of 4-5 hours' time were lost, unrecorded.  Yet, people's personal browsers which store ALERT data in their browser cookies were not updated or rolled-back... as chess.com can't do that.  It corrupted the whole Alert notification system for games on laptops, tablets, and phones.

Rather than come out and say, "hey, we had a problem; we fixed it but you'll have to re-enter a bunch of moves and your Alerts will be out-of-synch until such time as everyone gets back in and re-enters all the moves" .. they said NOTHING.  SILENCE.  CRICKETS.  They didn't even bother to tell you, Martin.  That's how low you are on the totem pole to the Dev Team.

That sounds credible. I've been noticing for a year or more that the development people aren't on top of their game. I mentioned it a couple of times.

Here's what really happened.  The Dev Team made a mistake and upgraded or updated something they shouldn't have.  After a period of time... 4-5 hours maybe?  They realized their mistake and could only come up with a Rollback (technical term to downgrade to the last known good / salient point) the site prior to the upgrade.  In doing so, all those moves made in the period of 4-5 hours' time were lost, unrecorded.  Yet, people's personal browsers which store ALERT data in their browser cookies were not updated or rolled-back... as chess.com can't do that.  It corrupted the whole Alert notification system for games on laptops, tablets, and phones.>>

That sounds credible. I've been noticing for a year or more that the development people aren't on top of their game. I mentioned it a couple of times.

Martin, are you -- or anyone else at chess.com -- planning on answering question #2?

You present a very different image, Martin.  You stated as much making it sound like this something to be indifferent about.  And with your blue pawn badge, many here presume you DO speak for the site when you write such.

The fact is you do not know what happened.   You are not speaking on behalf of chess.com.  Nor should you have ever been put in a Moderator role---I seem to recall you were demoted for doing such a few years back, but were given a 2nd chance. 

Please stop feigning you are just a Common User when posting.  If you wanted to put up that Front you should use a different login without the Blue Pawn insignia next to your name.  That way, lay users could easily tell you are writing from the viewpoint of a common user!

For crying out loud.. go find a box of Common Sense and open it, please.

Martin can't answer, he can only Martin-splain issues to death.

Chess.com has yet to implement a true logical structure to their core operations.  The Dev Team should not also be running Operations.  If Operations lets the Dev Team just willy-nilly push out updates and upgrades without testing them 1st on a Test server, then that is just wrong.  That's a serious No-No from like 19-Always in computer systems management.  Something Martin doesn't do but will happily Martin-splain it all-the-same with his Blue Pawn Badge of UnAuthoritativeness.

Operations should have IMMEDIATELY notified the entire site about the issue and what it may do if/when a rollback was committed.

There are some serious design and operation issues gushing through the cracks here.  And Martin will do his level best like an Iraqi Foreign Minister to Triple-Guarantee us that nothing is wrong here.

They could have a prototype version of c.c, identical but isolated, to test modifications on that. The word "update" isn't very apt. "Blunder", maybe, unless time's running backwards.

Because guess what: those companies also have incompetent people and management that likes to cut corners and ignores the concerns of people on the work floor.

But then I do not remember the last time I saw a bug in one of Google's products (even though I use those way more than chess.com). Oh, wait, I know why - I've never seen one, period.

Martin, are you -- or anyone else at chess.com -- planning on answering question #2?

What were you guys exactly updating…..

“Yes, brown-nose points for you.  *golf clap* “

Okay, that made me laugh. 

Thank goodness I'm not playing any daily games here, or else I would've deleted my account out of frustration.