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eCarry_zzz
Nov 11, 2021
0
#141
I like trains
Nov 11, 2021
0
#142
valcteicksstrhibrid wrote:
I like trains
What about train wrecks? (fighting the temptation to post one of the common train wreck pics...)
Nov 11, 2021
0
#143
btickler wrote:
Wits-end wrote:
I think most do understand the IM’s frustration and others as well. The time invested by not just the OP is an issue without question. Continually banging on the Mods is a different matter.
I am not advocating for that. Martin is trying to do his best, and it's not his fault there's a vast gulf/divide between mods and staff, and staff and devs. Money and honest effort are not being spent to bridge these divides, and it shows. I've been an inside witness to this process, and it just gets more obvious the deeper you dig.
In fact, in this very case, it was mentioned in a certain channel that proactive communication of what this bug had caused should go out to prevent these type of results, and it went ignored.
I can agree with the comment that proactive communication could have helped and will help in future instances. Well stated.
Nov 11, 2021
0
#144
Martin_Stahl wrote:
Spacebux wrote:
No, it does not make it understandable, @Martin_Stahl.
This was a serious violation of Sys-Admin 101 stuff. You never, never, never, ever touch the Production system with any sort of update or code-change until that has been verified by the Operations team on the Test System. That is insanely basic, trivial stuff. How a code change was allowed to get into Production is beyond me---even if it was to add in some new Fonts.
That is what the Test System is for -- to verify you're not screwing up something unintended.
Then, the REACTION to their goof was equally amateurish in nature. Just Rollback the system and pretend nothing happened. Let Support deal with the aftermath. That is callous beyond belief... .
The site isn't pretending nothing ever happened. They haven't responded the way you want them to, or even in a way that would be best, but they certainly aren't pretending.
If you can't see that major bugs are things that happen to a lot of companies, of all sizes, even with great practices, I guess there's not much else to say ...
Martin -- people get mugged all the time in the inner city, so I shouldn't be upset that I lost my wallet at knife-point yesterday. 🤦🤦🤦🤦 Martin, you're a chess player, but your logic is severely lacking.
Nov 11, 2021
0
#145
Spacebux wrote:
Martin -- people get mugged all the time in the inner city, so I shouldn't be upset that I lost my wallet at knife-point yesterday. 🤦🤦🤦🤦 Martin, you're a chess player, but your logic is severely lacking.
Never said you shouldn't be upset or others shouldn't. Quite the leap in logic there yourself.
Nov 11, 2021
0
#146
Optimissed wrote:
It does happen here a bit more than one would expect if more proper safeguards and communication channels were in place. It still has something of the feel of a site that is a new venture.
The site grew really quickly over the past 18-20 months. Some of that is likely down to growing pains, newer employees, etc. I think @erik mentioned that more than 10 years of expected growth in few short months and growth kept happening:
https://www.chess.com/blog/erik/chess-com-during-this-global-stay-home-moment
https://www.chess.com/blog/erik/incredible-second-wave-of-interest-in-chess
I can't say how different the site is than other companies of similar size and/or growth patterns, that have a globally distributed workforce (all work from home). As I've otherwise posted, one can be upset at bugs, the number of them, the frequency of them, etc. Can have pretty much any feeling and still be cognizant that the site attempts to resolve issues, even if it may not be the ideal way, or the way any individual or other body feels is the best.
Being upset/irate in no way means that one can't also be understanding. Some people won't be; I get that. Everyone makes mistakes.
Nov 11, 2021
0
#147
Martin_Stahl wrote:
Never said you shouldn't be upset or others shouldn't. Quite the leap in logic there yourself.
Being upset/irate in no way means that one can't also be understanding. Some people won't be; I get that. Everyone makes mistakes.
So in your estimation, because you Martin-splained that it could happen and does, that I should be understanding and therefore ... what?
December_TwentyNine wrote:
Ha ha ha!!! Look what I did!!!
You should have just simply ignored me and let me do whatever I did.
The OP should have counter-blocked me to prevent me from making this post.
You got trolled - rightfully so in a troll thread.
Remember guys - best ignore the trolls to avoid flame wars. But you don't have to worry about me - I'm just going to roll with the punches you throw at me. I believe John Mellencamp once said - "Make it hurt so Good!!" OK my darling, my love?
As you said before, sweetheart, I'm too childish to join this overly rated adult conversation!!!
So have a wonderful time going back and forth discussing this even further. Thanks for the lolz hunnie.
Lots of Love,
December
*Gets my bag of chips*
BISHOP_e3 wrote:
Are all the pharmacies closed in the Philippines!?
Not going to help. That one has been a nutcase ever since their "please notice me Colby!" days.
Did chess.com have a “golden days”.
December_TwentyNine wrote:
Oh look, it's btickler!!! And he remembers me!!
What a sweetheart. I think he went to Tampa to me? I know he's got a Covid thread somewhere on this site that's heavily moderated. I'm sure he's got me blocked.
I'm very sorry, but I have been banned from obtaining medication. They cited that I wasn't using the meds for what they were originally prescribed for. So I just have to "wing it" now without them.
"Wing it" and Tampa are both subtle clues to your true nature.
December_TwentyNine wrote:
Oh look, it's btickler!!! And he remembers me!!
What a sweetheart. I think he went to Tampa to me? I know he's got a Covid thread somewhere on this site that's heavily moderated. I'm sure he's got me blocked.
I'm very sorry, but I have been banned from obtaining medication. They cited that I wasn't using the meds for what they were originally prescribed for. So I just have to "wing it" now without them.
What were the meds?
Nov 11, 2021
0
#153
Spacebux wrote:
Martin_Stahl wrote:
Never said you shouldn't be upset or others shouldn't. Quite the leap in logic there yourself.
Being upset/irate in no way means that one can't also be understanding. Some people won't be; I get that. Everyone makes mistakes.
So in your estimation, because you Martin-splained that it could happen and does, that I should be understanding and therefore ... what?
Therefore you do you? 
Nov 11, 2021
0
#154
@Martin_Stahl -- you're priceless, bud. You cannot even tell me what it means to be "understanding", can you? That's a term used & abused by those who simply want an argument to end.
Hubby: I don't want to eat rice cakes.
Wifey: oh you just aren't understanding of rice cake culture.
Hubby: Looking for my divorce lawyer's number... .
Nov 11, 2021
0
#155
Spacebux wrote:
@Martin_Stahl -- you're priceless, bud. You cannot even tell me what it means to be "understanding", can you? That's a term used & abused by those who simply want an argument to end.
Hubby: I don't want to eat rice cakes.
Wifey: oh you just aren't understanding of rice cake culture.
Hubby: Looking for my divorce lawyer's number... .
If you can't understand what being understanding is, me giving you a definition is just begging to get into some semantic argument.
But it deals with empathy and recognizing the fact that at times, things can happen even with the best intentions and best processes in place. That people and systems can have errors and you understand that it can happen. You can still feel disappointed, upset, irate, whatever, want to see improvements, and still realize those other things to be true and valid points.
But I don't want an argument 
Nov 11, 2021
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#156
Martin_Stahl wrote:
But it deals with empathy ..
There it is. That is what you are seeking---my empathy for the staff of Chess.com being dimwits when comes to system management.
Car dealership: Gee, Mr. Green, we didn't mean to dent your car while rotating the tires, but I'm sure you can be understanding of our situation. We couldn't even figure out how to rotate the tires, so we just put everything back like we found it. Normally, we wouldn't tell you. We had to rush through so many cars today.
Mr. Green: And, I'm sure you'll understand the auto-body shop repair bill coming your way in a couple of weeks. Frikk'n amateurs.
#FreeMembershipIsTheNewPayedMembership
Nov 11, 2021
0
#158
Some are just prone to argue and can’t find a way to back down gracefully.
Some are just angry because they’ve been evicted from Mom and Dad’s basement for the third time.
Some have a vendetta against Mods.
Some just cannot leave the Iowa-Missouri border skirmish alone after all these years. This could be the Honey War II.
I’m actually kinda friends with a moderator. On my friend list.
Nov 11, 2021
0
#160
Martin_Stahl wrote:
But it deals with empathy and recognizing the fact that at times, things can happen even with the best intentions and best processes in place. That people and systems can have errors and you understand that it can happen.
Yes, people will make mistakes even if they do their best and have the best intentions, if the task is sufficiently complex. Nobody would argue about it. And if it is indeed the case, it is understandable and sometimes even excusable. But that's the point, I just do not believe that's the case. I do not believe all this is happening despite the best intentions.
I do not know it for a fact, but I've been in this industry long enough to have a good idea what root causes behind such debacles are. Those do not have the best interests of the users and the long term health of the project/system/platform at heart. For a variety of reasons, the management will push through changes in unsustainable way, cutting corners, accumulating and refusing to pay technical debt, creating gaping holes in QA processes, saving on infrastructure, etc in order to meet deadlines and reach short term goals, save money and score good points with upper management and the owners.
It is rarely just a technical issue, it is more often than not an organizational issue. Greed and opportunism of those in charge.
Edit: changed grid to greed after Wits-end's post