You might try complaining to the staff at www.chess.com, but I'm not sure because that has never happened to me.
Resolved: Trolling
How do you send a complaint of violation of fairplay policy. [Name removed. Moderator] started calling me names in different languages.
See here http://support.chess.com/Knowledgebase/Article/View/122/0/what-should-i-do-if-another-member-is-rude-or-abusive
How do you send a complaint of violation of fairplay policy. [Name removed. Moderator] started calling me names in different languages.
[The site has a policy that naming and shaming is not allowed. http://support.chess.com/Tickets/Submit - Moderator]