Chess.com AI support chat bot SUCKS

I was trying to view today’s candidates games on the chess.com app (and website) and anytime I click on any game to go through it to see what happened, the app refreshes twice then the screen goes blank until I exit the tab.

I tried contacting a chess.com support person but it told me to use the chatbot thing. I tried multiple times to explain the issue and the bot was completely useless.

I attempted to ask it to refer me to a person multiple times as well and that didn’t work either.

Chess.com you need to fix the game section in the mobile app. It’s ridiculous that I can’t look through the games. Also for anyone who needs help: THE AI HELP BOT IS USELESS!!!! Let me contact a human.

Very true. @MrChatty made a helpful blog about how to contact a human staff member to help you out.

https://www.chess.com/blog/MrChatty/how-to-get-a-human-in-the-superb-support-bot

Thanks!