Then why do you stay?
chess.com is a horrible app/website

Hello,
I've experienced several issues [sspam removed -- MS] with this website that make it difficult to use. Disconnections, poor handling of ping, limited popular time controls, numerous cheaters, and a convoluted UI with a weak engine in analysis are all problematic. Unfortunately, I often have to return to other platforms like lichess for a better experience. This website needs significant improvements to be more user-friendly and reliable.
Best regards,
Joan Henry
I agree, but Lichess is even worse. I'm afraid there's no good, reliable, honest and attractive chess platform to play online nowadays.

Nah it happens for me as well and i have good internet
Lichess is much better!
When my connection drops, I automatically lose the game.
This is completely wrong. I'm very disappointed with Chess.com.

And once again the same issue comes up...lag...I wonder if it was as bad in the US as it appears to be in other places would something be done about it? In 2025 how can a gaming system be so slow for some and quick for others? I have harped on looking for help for months. I have super fast internet. A good laptop and situated right next to the modem!


The best part of this topic is that a spambot (post number 3, joan598henry) got 3 upvotes. Isn't that a bit strange?


And once again the same issue comes up...lag...I wonder if it was as bad in the US as it appears to be in other places would something be done about it? In 2025 how can a gaming system be so slow for some and quick for others? I have harped on looking for help for months. I have super fast internet. A good laptop and situated right next to the modem!
There are different networks being traversed for different locations. Add to that each member's local network and client situation is going to be different and that can cause slowness or disconnects.
Check out the following articles.
https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance
https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues
And
I've never had an issue with this app at all and I understand where this OP is coming from. However there are a few members on this forum that are so unstable that don't sit well with me.

I absolutely despite this website because of its terrible functionality.
- Got disconnected to the Internet for 5s and then while everything else was able to function, the game is unable to reconnected
- Horrible system to deal with ping. Every time I was able to move in time in lichess, it would be a loss here.
- 10+0 and 15+10 are the only popular time control for rapid. And SO MANY cheaters
- UI in analysis is so convoluted with weak engine. Anytime I want a serious analysis, I have to move back to lichess again.
- More and More
I can’t defend this website anymore
HOLY CRAP. WHAT DID I JUST READ?! IF YOU DON'T LIKE CC, THEN LEAVE.
I absolutely despite this website because of its terrible functionality.
- Got disconnected to the Internet for 5s and then while everything else was able to function, the game is unable to reconnected
- Horrible system to deal with ping. Every time I was able to move in time in lichess, it would be a loss here.
- 10+0 and 15+10 are the only popular time control for rapid. And SO MANY cheaters
- UI in analysis is so convoluted with weak engine. Anytime I want a serious analysis, I have to move back to lichess again.
- More and More
I can’t defend this website anymore