Since that is still a beta feature, you may want to post about it in the beta forums, if you haven't already.
DGT Live Chess errors
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Thanks Martin, I have already posted there
I have the same exact problem(s). About one in every 5 games I get a move made that I didn't do myself. I emailed DGT about it they might do something, might not. But I'm like you, every time it happens 100% guarantee I lose cause it's usually like a queen or rook or something given up completely for free...
When using my DGT board in live chess I am experiencing an error where moves are being made that I did not make on the board. In these five games my piece was moved in the live game (all rated) even though I had not made a move on my physical board:
https://www.chess.com/live/game/4272375317 (7.Nb1)
https://www.chess.com/live/game/4272668231 (4.Nb1)
https://www.chess.com/live/game/4272397384 (5.Nb1)
https://www.chess.com/live/game/4272438954 (3...Nfd7)
https://www.chess.com/live/game/4272405004 (9...Bd7)
To clarify, when using a DGT board to play live games on chess.com you need to first connect your board using DGT LiveChess which connects automatically to the chess.com server when you play a live game. The DGT LiveChess display of the board matched the physical board, so the issue is not with a faulty connect on the physical DGT board (it's also brand new) but rather with the chess.com server.
As evidenced above it's making live games using the DGT board impossible as these were the last five games I attempted, including restarting my laptop in between.
If anybody else has experienced any similar problems feel free to post them below.