DO YOUR JOB, ADMINS!

I got an email today about "verbal harassment or abuse from several recent opponents" from the support account.

Let me make something abundantly clear!  I do not chat in live chess.  Haven't in ages!  This is clearly a FAKE report that someone sent, and clearly the admins aren't doing their job and actually RESEARCHING their complaints before sending threats to their users!

Let's look at some facts here:

1) I post to the forums, but I do not chat in live play.

2) I frequently reject rematches - I don't care if I won and was White - I OWE YOU NOTHING

3) If you start a rated game against me and then abort before move 1, I WILL CLICK THE THUMB DOWN!

4) I frequently do not resign in a lost position unless it is near mate and you have ample time!

So let's do a little research here admins:

A) You have provided zero evidence of what I actually said that is abusive in chat during a live game.  YOU KNOW WHY?  BECAUSE IT DIDN'T ACTUALLY HAPPEN!  I agree that who reported me should be kept confidential, but unless you can tell me in an email what on earth you claim I said, there is zero evidence that the complaint is at all true.

B) I would bet that the REAL TRUTH is that I had a bitter opponent that decided to attempt to frame me (like someone did on May 2, 2018 on the forums) because they were bitter about the fact that they either:

  B1) Lost to me and I refused a rematch

  B2) Were winning and I wouldn't resign and they either stalemated me or lost on time

If the complaint is about something put in a forum post, then say that the problem is in the forum post, not live chess.  YOU DO NOT HAVE OPPONENTS IN THE FORUM - COMPLAINT SAYS OPPONENTS!

If it is one opponent, say it's one opponent, not several opponents (I claim it's zero until you can prove it!)

They pay you money to do you job.  DO IT FOR CRYING OUT LOUD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

MAYBE NEXT TIME YOU'LL ACTUALLY RESEARCH AND SEE HOW MUCH TRUTH THERE IS TO SOMEONE'S COMPLAINT BEFORE JUST BLINDLY SENDING THREATS TO INNOCENT USERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is not a court of law.

See, unlike ChessPrix2314, you get it!  ChessPrix2314 thinks I should have to impose proof that I didn'd do something, and says everything that I say is wrong.

You, however, are clearly in the same boat as me.  A defendant that has no business being a defendant!  The fact that you fully disable chat and still get these imposing threats from Chess.com just goes to show that this "automated" program is a crock of bleep!  Someone needs to debug this issue!  We pay you money!  Make use of it on something useful!  Like maybe fixing the system so that others cannot just try to frame you by making frivilous claims of chat abuse!

And if they don't fix it, maybe I need to take a different approach on getting the message across to these fools.  Maybe I should just send a bunch of frivilous complaints!

I should send a complaint for every opponent I face from now on with the following guidelines:

1) If you win, I put in a frivilous trash talk complaint

2) If I win, I put in a frivilous complaint of the user sending obsenities to me, and accusing me of using a bleeping computer!

3) If you abort before the game begins, I put in a frivilous complaint that fits the scenario, like user blah blah blah is aborting against me because he had black, or because he refused to face a player lower rated than him, or some other frivilous reason that fits the scenario.

Clearly that's what everyone else is doing.  As the Cranberries would say with their 1993 album, "Everyone else is doing it, so why can't we?"

Interesting idea!  I don't really have the balls to do something this aggressive, but it would give them the message that what they have really is a major problem!

  Once i received the Moderator Handbook i was told to follow it.  

We have a RIGHT to see what so-called "rules" the Mods are supposedly going by as they lord it over us!

THE SECRETS OF THE HANDBOOK MUST BE REVEALED!!!

If it's like an actual pamphlet or something, I would gladly pay postage and handling.

Here's the problem with that:

1) If he is doing it based on posts, why does their message say "several recent opponents"? 

We have a RIGHT to see what so-called "rules" the Mods are supposedly going by as they lord it over us!

THE SECRETS OF THE HANDBOOK MUST BE REVEALED!!!

Why?

Following the information in https://www.chess.com/legal/user-agreement and https://www.chess.com/legal/community covers things pretty well. There isn't anything really secret. 

... And here we go again.  "Nothing to see here, here's the user agreement, it's all totally transparent," yada yada.  Um, no.  At the risk of being unjustly muted again, at least some of us are not total imbeciles.  

There is, apparently, a "Moderator's Handbook" for chess.com, and having found several "sample" handbooks for online moderators on the net, it is obvious they in no way shape or form resemble the cut-and-paste users agreement, nor the community guidelines of this, or any other well-known gaming site.

Typical.  Yet another feeble attempt at misdirection, mendacity, and blatant deceit on the part of the Corrupt Masters at chess.com.

Those are the rules. The handbook basically lays out some guidance on how to apply the act of moderating to those rules. There's also a lot that isn't in the moderator handbook, to the overall moderation philosophy, that happened in other locations (forums or chat channels).

There's also a lot of judgement calls needed, and moderators will handle what they feel comfortable doing, have time to do, and may refer some things to other mods or staff, or just let others handle things. 

You can read anything into that you want, of course.