Does the chess support still exist?
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I have been playing daily rapid since 2021 and I used to get refunds every now and again but since 2024, I apparently haven't faced any cheaters anymore.... or is the chess support team just on a long holiday?
16 hrs ago
0
#2
Support does still exist. However, Support doesn't handle fair play closures. There is a team of at least 30 people dedicated to Fair Play.
https://www.chess.com/fair-play
An opponent from January was closed.
Another in February.
16 hrs ago
0
#3
Another from January:
I am not going to go through all your games but it seems clear that there have been some fair play closures for your account this year.
justbefair wrote:
Another from January:
I am not going to go through all your games but it seems clear that there have been some fair play closures for your account this year.
well that's great but I haven't been compensated for any of those games, my last compensations dates back to september 2024.
9 hrs ago
0
#5
Well the first opponent didn't have his account closed until May. I think they only refund games from the prior 30 days.
