The perception of cheating levels is orders of magnitude more than the actual amount. The vast majority of games and players are clean.
https://support.chess.com/article/648-what-do-i-need-to-know-about-fair-play-on-chess-com
https://www.chess.com/article/view/online-chess-cheating
https://www.chess.com/article/view/chesscom-update-july-2025#FairPlay
The site closed more than 118,000 accounts in June for fair play violations and has a full team of staff working on reports along with some automated systems for detection.
https://www.chess.com/article/view/fair-play
https://www.chess.com/cheating
That said, discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums. If you would like to discuss join the following club
https://www.chess.com/club/cheating-forum
Here I am getting frustrated as hell losing left and right to cheaters getting weekly emails on a website I paid $120 for the year to be nice and have the game review feature. Lichess has much more honest games! I'm a beginner and started in November, I lose constantly and people shouldn't need to cheat to beat me. Can't you automatch me with people that have over 2k games and insights do not show suspicious behavior?!?! They probably only catch the obvious cheaters too. It shouldn't be this hard to have an honest game, there should be settings where I can select to not match me up with new accounts or people with less than 1000 games which may at least curb some of the cheating. I wish I could get my money back and I'll stick to otb or lichess