Game Review - Show Moves Change is utterly terrible

Until recently, when you clicked "show moves" to see a line during game review it would play out the moves for you. This was great as you could see what was going on and then could analyze those moves as needed. 

With the recent changes it now jumps TO THE END of whatever variation the computer was going to suggest and if you want to see how you got there you have to play through the moves manually. For one thing, the sudden positional jump is very jarring, especially if the computer is recommending a long variation. It is visually unpleasant and far less user friendly than what was done before. 

I hate to be out and out insulting when I know a lot of hard work goes into this site and most changes have been for the better. But wow, this is one of the worst changes that has ever been made to the site and makes game review borderline unuseable. Pretty pathetic really. 

That's a bug and staff are working on fixing it.

That's if they don't turn around and say it can't be fixed because "those are the standard parameters"

A developer found the problem and has a fix prepared. It will likely be pushed out Monday sometime in the day, US time.

Of course they found the problem, they're the ones who fiddled with it in the first place.

But when we find the bugs that's when all the cop-outs come out right?

I saw the issue reported here reported elsewhere as well, reported to staff, they looked for the cause, found out what it was, and have a plan to push the fix.

I can't speak to whatever you reported that didn't get fixed but in general, that's how it works.

In general that's how it works yet you avoided commenting on my forum topic? Interesting.
Also interesting is that a flippant remark I made - which even I know is unlikely in this case - that you jump on real quick, but not a single attempt to address my issue? Hmm.

Ok so, in general, what happens when they look for the cause, find the cause but refuse to do anything about it, what's the plan then?

I don't believe I had read your previous forum topic and after reading it today, there's nothing in it that I would have replied to anyway. If staff decided that a feature was working as intended, regardless of what may have previously been said, then there's not much to say, especially when your post doesn't clarify what was reported.

I mean, that's kinda strange given it seems you've been a long-time mod here, I'd imagine you could think of at least one example. But it's all good, I get it.

And I did actually go into more detail in the other thread where I asked you a question - still no reply.

So, to ensure I'm not misunderstanding you, you're saying: even if it's confirmed that a feature isn't working correctly, and even if it's re-confirmed that a feature isn't working correctly, staff are absolutely free to turn around and deem it working correctly despite the fact it isn't?

If you need me to clarify in no uncertain terms exactly what was reported I'd be glad to.

One example of what? You only had one topic to look at and I can't guess at what you may have been referring to.

As to confirmation, I have seen instance where Support think there's a bug based on previous experience (or misunderstanding) but when presented to project staff it's explained it's working as expected. I've had similar instances where something changed and I wasn't aware of that and/or I thought something was supposed to work one way and it doesn't

I also don't get to every single post that may mention me by name, even if it's in the same topic. I read a lot of topics and do a lot of different things, so I miss things that I might otherwise answer. I also don't always answer if I don't have more to add than I already have.

No worries, as I said it's all good.

That's fair enough, but in this case it wasn't Support who confirmed/re-confirmed, it was the devs. And also the devs who did the u-turn.

Noted.

I'm gonna respond to your question here if you don't mind as the other thread has become massively jarring...

The page I'm talking about is the Analysis Board at chesskid, the closest match I could find to the previous version of the Board here before it was changed last October. For some reason the page is on a continual auto-reload loop. It happens every 3 hours even while in use but that's only for 1 analysis, you cannot reuse the page after 1 hour as it'll reload again. I think you can agree this isn't "standard" for any webpage in this day and age, especially as it doesn't occur anywhere else between the two platforms.

I can't really say anything about ChessKid. Some of the code is partially shared as I understand it but are separately managed.

So who/where can I escalate this to? As when I contacted chesskid support it was rerouted to regular support who are now refusing to respond.

If you already were involved with developers, then I'm not sure there is much of an escalation. I'll see if I can find some information but not sure if I'll be able to.

Thanks, any assistance with this would be greatly appreciated.

So, from what I can tell, staff acknowledged it's happening for you, however the particular use case and resultant reload is one that is very low impact. Other features, plans, and bug fixes are higher priority at this point.

I have the same issue , bug ...

Everyone on the website has that until the fix gets deployed. It will probably be done by tomorrow.

Thanks for your quick follow-up. So I'm not misunderstanding, to clarify, is that just the conclusion you've drawn from whatever info you could get, or is that what was specifically relayed to you?

That's from seeing the information about the reported issue.