I have no issues using the Report a bug option. If you have an extension that might be blocking code, you should disable it.
Major issues still not fixed, unresponsive admins, reporting system doesn't work
Sort:
Most Recent
Forum Legend
Following
New Comments
Locked Topic
Pinned Topic
I have noticed some major technical issues on this website in the early spring this year. That's about 7-8 months now.
Over those months I have made several forum posts, no staff response - I deleted them.
Made fuss about the issues on Chess com reddit, and other channels - zero communication.
Created another Chess.com forum post now recently, admin responded to half of my message regarding the rules of "game aborting" and kept silent about the long term issues.
I asked him AGAIN in the same thread, nothing. Unaddressed.
Instead - some fellow gamer responded and told me "theres a button called report a bug"
I was like "Ok, great! I'll text the developers there and finally someone's gonna fix those problems."
Today I loaded up the website, went to "Menu / Help / Report a bug", and turns out the link itself doesn't even work and it simply ISN'T clickable in my Chrome browser.
Can someone please wake me up from this bad dream and tell me this website isn't a total mess? Cuz I always loved playing here, but I feel like the company doesn't really care about the user experience at all. It's a shame that a platform of this magnitude cannot get their ** together and focus on improving the quality instead of dumping all that money into promo.
So with that out of the way, I'd like to report yet another bug. And that is the "report a bug" feature itself.. does anyone have the same issue or is just in my Czech version of the site?
And you might be asking "why don't you try another browser on your Mac if the link works there" ..well I tried, and Chess.com has a faulty layout in Safari - meaning I can't even see that half of the menu and scrolling doesn't help. Another gem to the issues collection.
Even tho I'm not getting paid and I have no incentive I'll be very open and vocal about this stuff. This place has so much potential and I hope to see a better Chess com in the future.