Moderation in chess.com forums in need of drastic improvement

forked_again

Every day I am confronted with bigotry, misogyny, antisemitism, political and religious propaganda, and general trolling to invite division and anger in these forums. 

It is simple to see who these trolls are, yet they continue posting unimpeded.

It seems that the so called free speech rights of hate mongers is given priority over the rights of paying members who should expect civil discourse about chess without the hate and ugliness.  Moderators are doing very little to curb this problem.  It almost seems like chess.com is allowing it.  Maybe Putin is a partner or large donator  in this site?

Need an example? Look at any article about women chess and you will see the scum of the Earth posting disgusting posts unimpeded by the forum moderators.  Go look at recent articles on Polgar and Yifan.  I have been a member and a moderator in other forums and it is easy to keep that kind of ugliness off your forum.  You recognize it and you ban that scum.  Chess.com does nothing.  Over and over.  I'm seriously thinking about leaving.  I love chess and taking about chess, but this place is a dark dark cloud.  It doesn't have to be that way. 

Martin_Stahl
forked_again wrote:

Every day I am confronted with bigotry, misogyny, antisemitism, political and religious propaganda, and general trolling to invite division and anger in these forums. 

It is simple to see who these trolls are, yet they continue posting unimpeded.

It seems that the so called free speech rights of hate mongers is given priority over the rights of paying members who should expect civil discourse about chess without the hate and ugliness.  Moderators are doing very little to curb this problem.  It almost seems like chess.com is allowing it.  Maybe Putin is a partner or large donator  in this site?

Need an example? Look at any article about women chess and you will see the scum of the Earth posting disgusting posts unimpeded by the forum moderators.  Go look at recent articles on Polgar and Yifan.  I have been a member and a moderator in other forums and it is easy to keep that kind of ugliness off your forum.  You recognize it and you ban that scum.  Chess.com does nothing.  Over and over.  I'm seriously thinking about leaving.  I love chess and taking about chess, but this place is a dark dark cloud.  It doesn't have to be that way. 

 

Moderation is done based on what is seen. Not all posts and comments get seen by a moderator or staff. There are a lot of comments made across the site and there aren't a ton of moderators.


That is one of the reasons there are filters in place to catch some things. I know I rarely get to the Articles, but if I see something there I'll handle it when I do make it to one. I also don't get to read every forum. Other moderators may be different, in the way they peruse the site, but other than paid staff that might be on the forums and reading other comments, most, if not all of the moderators are volunteers and don't cover everything.

forked_again

If there are not enough moderators to see the toxic crap in this site then get more moderators.  Like you said they are volunteers, they don't cost anything.  I know I, as one person, can see lots of obvious trolls that post day after day with unacceptable content.  And I'm only looking at the small number of threads that catch my interest.  I really don't think that moderators dont see this stuff.  I think they see it, and allow it.

forked_again

In the Judit Polgar article, people, not just me, predicted it would turn into a troll fest.  Not a hard prediction, since every single article about women in chess turns into some disgusting debate about how women are not as smart, genetically inferior, etc, and then further devolves into insults about political beliefs of those who get sucked in to the debate.  Of course that is exactly what has happened, and now it has even further devolved into genetic supreriority of certain races.  Pure KKK propaganda,  And it continues.  Why?  Chess.com lets it continue.  

Nezteb

> Moderation is done based on what is seen. Not all posts and comments get seen by a moderator or staff. There are a lot of comments made across the site and there aren't a ton of moderators.

Most forum software (Discourse and Flarum for example) supports the ability to report comments. Currently Chess.com only allows reporting users and then linking to their specific comments (and I doubt most people even link them). It'd probably ease moderation (even if only slightly) if such a feature existed.

Implementing a Reddit-like shadowban might also help.

If moderation becomes more difficult due to a lack of moderators, the only solution is to make moderation easier with better tooling and reporting.

beafraid3

Think about it you could report and send the web address (if you look you will see it) or just melt

chessweet
forked_again wrote:

Every day I am confronted with bigotry, misogyny, antisemitism, political and religious propaganda, and general trolling to invite division and anger in these forums. 

It is simple to see who these trolls are, yet they continue posting unimpeded.

It seems that the so called free speech rights of hate mongers is given priority over the rights of paying members who should expect civil discourse about chess without the hate and ugliness.  Moderators are doing very little to curb this problem.  It almost seems like chess.com is allowing it.  Maybe Putin is a partner or large donator  in this site?

Need an example? Look at any article about women chess and you will see the scum of the Earth posting disgusting posts unimpeded by the forum moderators.  Go look at recent articles on Polgar and Yifan.  I have been a member and a moderator in other forums and it is easy to keep that kind of ugliness off your forum.  You recognize it and you ban that scum.  Chess.com does nothing.  Over and over.  I'm seriously thinking about leaving.  I love chess and taking about chess, but this place is a dark dark cloud.  It doesn't have to be that way. 

very easy for u to sit back and complain, but mods r people too with jobs and families. before u start complaining also try to see if u rnt misinterpreting a question as an attack which judging by the tone u use i say is likely. also im sure u consider opinions incongruous with ur own as racial slurs or other such cruelly intended statements. and if u want to leave is that supposed to be a threat? why do u think u r so important that we cant survive without u? if u dont like something then instead of complaining and telling others to solve ur issues, find a more pitying site. also u complain of antisemitism? i never seen u write such political views

chessweet

also, neat profile pic

forked_again
Nezteb wrote:

If moderation becomes more difficult due to a lack of moderators, the only solution is to make moderation easier with better tooling and reporting.

That of course is not true.  The only real solution is to have more moderators.  Its very simple.  In the last forum I moderated, I was just a member, then one day I got message that told me I was a moderator.  Existing moderators become familiar with the good members who seem rational and have the best interest of the forum at heart, and make them moderators.  They have a hidden moderator forum to discuss issues with members and the forums.  If a moderator doesn't work out, his superpowers are taken away.  This place needs more moderators, meaning moderators who actually moderate, badly.  

forked_again
chessweet wrote:

very easy for u to sit back and complain, but mods r people too with jobs and families.

I know.  I used to be one.  And....?

before u start complaining also try to see if u rnt misinterpreting a question as an attack which judging by the tone u use i say is likely.

Judging by my tone?  LOL.  You don't need to judge by the tone imagined in your head.  I gave an example of the Judit Polgar article, where anyone can see the inappropriate posts, trolling, and breaking of forum guidelines.  I have mostly stayed out of the discussion, so you should quit guessing because you are guessing wrong.  

also im sure u consider opinions incongruous with ur own as racial slurs or other such cruelly intended statements.

No, as I said, I have stayed out of the discussion I used as an example, and in general mostly ignore trolls.  I am not talking about anything specifically directed to me, I'm talking about the excess of toxic content in the chess.com forum in general. 

and if u want to leave is that supposed to be a threat? why do u think u r so important that we cant survive without u? if u dont like something then instead of complaining and telling others to solve ur issues, find a more pitying site.

No its not a threat.  We are on a sub-forum called "Site Feedback", and that is my feedback.  As a business owner, I am interested to know of a customers complaints, not because that one particular customer will make or break my business, but because customer complaints are how you learn of problems and make improvements.  If I lose a customer, it very well could mean I have a problem I need to fix.  That's common sense.   

also u complain of antisemitism? i never seen u write such political views

This sentence does not make sense, but I'm curious why you single out antisemitism?  

 

beafraid3

Do not feed this troll he specks and post with forked tongue 

He will melt soon

Martin_Stahl
forked_again wrote:

If there are not enough moderators to see the toxic crap in this site then get more moderators.  Like you said they are volunteers, they don't cost anything.  I know I, as one person, can see lots of obvious trolls that post day after day with unacceptable content.  And I'm only looking at the small number of threads that catch my interest.  I really don't think that moderators dont see this stuff.  I think they see it, and allow it.

 

Moderation is also controlled by a set of guidelines. What you see as unacceptable might be allowable. Hard to say for certain, without seeing what you find unacceptable.

forked_again
Martin_Stahl wrote:
forked_again wrote:

If there are not enough moderators to see the toxic crap in this site then get more moderators.  Like you said they are volunteers, they don't cost anything.  I know I, as one person, can see lots of obvious trolls that post day after day with unacceptable content.  And I'm only looking at the small number of threads that catch my interest.  I really don't think that moderators dont see this stuff.  I think they see it, and allow it.

 

Moderation is also controlled by a set of guidelines. What you see as unacceptable might be allowable. Hard to say for certain, without seeing what you find unacceptable.

Then look at my example.  Hijacking a thread all by itself is against the guidelines.  Hijacking a thread with political, racist, insulting, extremist, contentious posts is against the guidelines for many reasons.  I'm not talking about borderline situations.  

Martin_Stahl

I cleaned up a few things in that article's comments and it looks like staff or a moderator had previously handled some content.

forked_again
Martin_Stahl wrote:

I cleaned up a few things in that article's comments and it looks like staff or a moderator had previously handled some content.

Thank you!

forked_again

Another good example.  A troll just joined.  Posts diisgusting crap.  Multiple people reported him.  Several hours go by and he is still here.

https://www.chess.com/forum/view/community/after-losing-a-game-my-opponent-abused-me-n-said-terrorist?page=1

The story that moderators just can't see everything in such a large forum is getting harder and harder to believe.  When nothings happens after the troll is reported multiple times?  It looks like there is a policy of allowing this type of crap.    

forked_again

Russia isn't out to decide our elections, they want to divide us and damage our country

https://www.usatoday.com/story/opinion/2019/01/04/russians-social-media-divide-meddling-laws-election-2016-column/2463253002/

So I wonder, are they using social media, or or they working with some social media?

RonaldJosephCote

  The thread in question....in post 16 has a pattern. Today it was THIS troll                                                                                                                                                                                                                       he also is probably THIS person.....                                                                                                                  Not all moderators have the tool to check an IP address.....hence the hit & run tactic. They don't want to stay around long enough for admin to find the IP match.

RonaldJosephCote

  While I applaud Forked's response, let me mention, over 5 yrs ago the moderation was a little heavy and it caused some angst. Admin usually wants to see support tickets from the OP requesting assistance.......or........a sign from him/her that they ARE trying to police their threads with blocking and warnings.

AlCzervik

coupla things. if the topic in question is the one where polgar said she had to work harder than men, i'd likely tell her to f**k off with that. i hate seeing those at the top *complain* about how they got there. 

to the op, you have the ability to ignore those, just as i ignored polgar's article. 

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