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PLEASE FIX SERVERS

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Martin_Stahl
MindTheTrap wrote:

...

Your non technical explanation might work for non IT literate but not for me.
That is so bad.

 

While my description may not get into the technical weeds, it isn't technically incorrect . I'm in IT as well, and understand how things work. Also, as mentioned, larger companies, some running longer, and with vastly superior resources, suffer issues and outages. That's part of larger, complex products and interactions with people and processes.

 

I won't say the site doesn't have bugs or that the implementation is as robust as it can be. However, I rarely see any connectivity issues. I have seen that the site has been growing rapidly over the last couple of years, has been working hard to increase reliability,  and has  investing both in resources an technology to make things better. 

 

I expect thing will continue to grow and get better, though there will likely continue to be growing pains.

MindTheTrap

Big companies have only big outage, not tiny sporadic connection issues.

Comparison is not reason. 

I am not not the only one to experience this issue and simply proved that is a regular problem on "chess.com" side. It's not the Internet fault or any intermediate operator.
Googling for this issue, I see that it's not the first time and has already been there for long. Could also be some sporadic production releases that break the production, that would not be the first time in history.

 

Martin_Stahl
MindTheTrap wrote:

Big companies have only big outage, not tiny sporadic connection issues.

Comparison is not reason. 

...

 


No, big companies can have partial outages that only impact a subset of users and bigger outages as well. The comparison is to show that companies of all sizes have issues and it isn't out of the ordinary. 

 

As mentioned, I rarely have connection issues and when I do, it's often my device that is the root cause (I play mostly on mobile web). I'm not saying there isn't room for improvement, there always will be. And from everything I've seen, the site is working on improving things in all aspects.

Mr-Mudd

One day, somebody's gonna do something about these server issues.

DefenderPug2

As annoying as you all may think of the servers on chess.com, and all the errors and sometimes frequent bugs. I don’t give a dam. 

chess.com will always have a place in my heart. No faulty error may stop me from loving chess.com. 

Ryan_Burleson

Well at the end of the day it's all fair because just about everyone experiences these connectivity problems. They are very short and last typically seconds, I haven't been on any perfect internet based service yet.

Mr-Mudd

Ebay's got some servers if they need some new ones.

EscherehcsE
Mr-Mudd wrote:

One day, somebody's gonna do something about these server issues.

Mr. Mudd, I had *no* idea that you were such an optimist!

Mr-Mudd

There's always hope for a brighter future!  I like to dream.

MindTheTrap

for those who have been frustrated for too long, give a try to the 2nd most visited chess playing 

platform, lichess<dot>org. It's free , open source (github<dot>com/ornicar/lila) , maintained by community  and also plenty of users ( Magnus won a tournament a this platform).

Sorry chess.com but those kind of issues are not acceptable for a paid service, whatever the moderated fake and dummy technical explanation you can throw at your customer.
I have very stable and performant access to internet, ping time to chess.com is alway very low (<50ms) and stable ( routes don't change that much unless a intermediate router fails , which is rare and at least so rare that it can't account for those multiple disconnection.
Lichess has at least the honesty to show their instant latency and explain why it could change , but that's ok it's free.