Reconnecting again, again, again….

I really enjoy your app and services but recently too many games are ending with reconnecting issues. I know from your support news that it is because you have too many users and server capacity problems. But I really feel I am wasting my time starting games that crash?!! Why dont you limit the amount of users to what you can actually service and support?? Your own success is going to kill you eventually…..
Come on - PLEASE!!


Thank you for your post, unfortunately, at the moment, we are experiencing technical issues that are affecting our user's experiences on our site. As a result, we have a massive increase in ticket load that our Support Dept are working tirelessly to get through. As a result, there may be an extended delay in replies for the moment.

We really are sorry about that. We know that our developers are working on the issue as we speak, and it's currently their number one priority and it should be fixed soon.

We do apologize for any inconvenience this may have caused you and thank you for your patience while our development team works on a fix for this.

If you would like to know more about the current situation of please view this amazing article we have written up to try explain why these issues are happening and the actions we are taking to resolve and hopefully help future proof the increased demand for Chess:

If we can be of any further assistance, or you have any other questions about this, please let us know and we will be happy to help!

Kind regards,



maybe if you guys paid your coding department more money, you can attract better and more skilled employees to help you quickly solve these issues. with more people joining, you guys say double, lower the price a bit of premium, and up your sales, gets you more cash, cash that you can use to hire more people!


Good thoughts, but they don't ask me what to pay people. happy.png

More staff have been hired, though... and solving these issues is a priority.