The problem(s) with chess.com moderation
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These days, chess.com moderators have became very inactive. Only 1 moderator is active daily: @Martin_Stahl. Most of them isn't doing anything. Chess.com needs a LOT more of moderation. Profanity stays on the forums for 10+ months, and you claim that this is a family friendly website. Forums are flooded with trolls, like Baby. Sometimes Baby stays here for hours or even more without any moderator actually doing something!
Oct 25, 2025
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#2
Fet wrote:
These days, chess.com moderators have became very inactive. Only 1 moderator is active daily: @Martin_Stahl. Most of them isn't doing anything. Chess.com needs a LOT more of moderation. Profanity stays on the forums for 10+ months, and you claim that this is a family friendly website. Forums are flooded with trolls, like Baby. Sometimes Baby stays here for hours or even more without any moderator actually doing something!
It's impossible to catch every piece of content posted on the site with human coverage. The site is working towards a better tool to catch most of that automatically though.
As to active moderators, there are others active in forums as well, but as mentioned, the amount of content generated means not everything will be seen, especially if it doesn't get reported.
#3 I did not say that every content shall be covered. But really, only you, @Awesomeatti and @Justbefair is moderating actively. And of course, you had to take away moderator rights from @PianoJames, a very active moderators.
Oct 26, 2025
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#4
Fet wrote:
#3 I did not say that every content shall be covered. But really, only you, @Awesomeatti and @Justbefair is moderating actively. And of course, you had to take away moderator rights from @PianoJames, a very active moderators.
I'm sure they had reasons to remove James. Chess.com doesn't have to reveal their reasons to you.
But they did not reveal the reasons to @Pianojames neither….
Fet wrote:
These days, chess.com moderators have became very inactive. Only 1 moderator is active daily: @Martin_Stahl. Most of them isn't doing anything. Chess.com needs a LOT more of moderation. Profanity stays on the forums for 10+ months, and you claim that this is a family friendly website. Forums are flooded with trolls, like Baby. Sometimes Baby stays here for hours or even more without any moderator actually doing something!
There are many moderators active, but not very many of them, as you said, are very active in forums and answering questions directly, which is ok.
The job of a moderator is to review reported posts from across the site. If you report someone, it will be reviewed.
I would look after the forums when I could, but I'm too young.
Martin_Stahl wrote:
not everything will be seen, especially if it doesn't get reported.
This topic is clearly about stuff that gets reported. Repeatedly. Again and again. For days and occasionally weeks and months.
The section ChessTV has a topic called "Hi" and another called "Hiiiiiii" on the front page. Both of those are months old and (surprise) both are pure spam.
There is the guy who asks for friend requests in the daily puzzle forums. Spamming it dozens of times. Every day. How many times was that guy reported? 1000? 10000?
Martin_Stahl wrote:
The site is working towards a better tool to catch most of that automatically though
May it be better than the superb support bot
Oct 26, 2025
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#9
magipi wrote:.
This topic is clearly about stuff that gets reported. Repeatedly. Again and again. For days and occasionally weeks and months.
The section ChessTV has a topic called "Hi" and another called "Hiiiiiii" on the front page. Both of those are months old and (surprise) both are pure spam.
There is the guy who asks for friend requests in the daily puzzle forums. Spamming it dozens of times. Every day. How many times was that guy reported? 1000? 10000?
Some things that some members might consider spam are not things that are considered spam by the site.
Martin_Stahl wrote:
Some things that some members might consider spam are not things that are considered spam by the site.
Like this one, right, Martin?
https://www.chess.com/forum/view/chesstv/hi-6#comment-117766390
It might seem to be spam for the untrained eye, but moderators know that it's valuable contribution to the community.
Oct 26, 2025
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#11
Fet wrote:
But they did not reveal the reasons to @Pianojames neither….
Hmm true, valid point.
What I think would be a great idea is to have a few moderators who have the sole purpose of looking after the forums. That way, they can remove spammy topics, mute users, and move their off-topic threads to OTF.
But realistically, they don’t care enough about the forums to implement anything like that. And that’s ok.
Oct 27, 2025
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#13
BasixWhiteBoy wrote:
What I think would be a great idea is to have a few moderators who have the sole purpose of looking after the forums. That way, they can remove spammy topics, mute users, and move their off-topic threads to OTF.
But realistically, they don’t care enough about the forums to implement anything like that. And that’s ok.
Paid moderators can be required to do specific things. Volunteer moderators do what they can, when they behave time and want to moderate.
Who is a paid moderator and who is a volunteer moderator? Can you tell me a few examples?
dagvmshawk wrote:
Do you guys think they will implement AI moderators soon?
If these AI moderators are like the superb support bot then it will be ouch
Oct 27, 2025
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#17
Fet wrote:
Who is a paid moderator and who is a volunteer moderator? Can you tell me a few examples?
I'm not aware of any paid moderators. There may be some staff that are paid to moderate and there may be some moderators that get paid for specific, scheduled duties, though I'm not aware of who might have that.
The point I was making, is if the site sets a schedule and specific duties, that's generally something only for paid work.
Look, this forum has been up for 7 hours.
https://www.chess.com/forum/view/general/ladies-please-suck-my
https://www.chess.com/forum/view/general/ladies-please-suck-my
#18 chess.com should really get less money hungry. There is no enough money from our millions of memberships to pay a few moderators to be more active? Instead, you are developing BS like Life Review and taking away features from iOS.