The support does not respond

When I try to contact to a live human via the superb support bot it happens more and more rarely:

Last time I saw a live support member was between the screenshot #1 and screenshot #2 (more than 4 weeks ago) but the outcome was still near zero.

Requests on screenshots #1 and #2 were closed without any reply, I am not sure if the request on screenshot #3 is active or not.

Why are requests just abandoned?

Well what was it that you needed help with?

The main question is why the standard feature does not work

Which standard feature?

Contacting the live support member

Just to chat?

Was there an actual issue that you could not get support for?

No, I don't use the support bot for something like "Hello, how are you?" or "Have you watched the new Superman movie?"

There was a list of issues, most of them are not for the forum, I have sent you an example in direct messages

Interesting

I'm still waiting for responses from the human staff and it's been like 5 days

So, on October 13 I was connected to a live support member which gave me some hope because the reply was pretty quick: only 2 days since I created the request, it was the first time when it happened in time given by the bot ("Our team of support specialists will review your request within 1-3 days")

But on October 16 the member told me that he is "handling a few dozen other requests" and today is the 7th day of total silence in the chat

Oh you are unlucky

One of the staff I got is very nice and helpful

Yes, sometimes it is just like you said, sometimes it takes 5+ weeks to contact the support and still to have no outcome...

Well, if this conversation with the staff ends up with nothing again, I am going to close my account because it is unacceptable trash for me

Unlucky...

Are you allowed to dm a staff for help

chess.com claims they have support, let support handle it

Anything yet?

I am still here...