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you're quite a patient guy! it might be better to contact them directly, they are sure to write back if you do, there's links to do it at the bottom of the page, 'Help and Support'.
Pete, will you try changing your graph options to a smaller range, say 1600 - 2000 and see if that helps? Unfortunately you may just have to try different times of the day to gauge when more ideal seeks are posted. You might also go to one of the live chat rooms and ask if anyone who meets the criteria wants to play. Finally, you can always post a seek yourself. I hope this helps and I'm sorry for the delayed response.
You may also want to make an effort to locate people who play the time control and then work out a time with them.