Excuse me chess.com, YOU owe me an apology!

I neither sent an invitation nor flame through PM. There was simply no reason to close the account. The software mistook it for spam - and that's the fact.

On the other hand chess.com's response shows no regret - if anything, it insinuates I must have done something wrong for my account to be closed (the first para). Well, I did nothing of that sort.

As for kohai, she is the most helpful and fair minded person I have come across on chess.com. In fact it is unfair that she has to face upset members like me all the time, for the shoddy work of someone else.

 Nothing is wrong but it triggers the spam alarm. Because it looks like spam.So don't  be suprized when you do it and the spam alarm will react.

The "no smoke without fire" thing, right? Well that's what I meant in my original post. Sigh... 

If I get SPAM in my google inbox, what makes you think chess.com can prevent SPAM 100 percent?  Maybe you should approach this matter more politely and see if there's anything to be done with the thresholds and methods being used.

skand, some genuine advice.  If you really are concerned about your 'reputation' on chess.com. Then you should not start threads with tons off smoke like these. Honestly it does much more harm then good.

In your openingpost you clearly start furious with Chess.com demanding they apologise.This immediatly triggers the internal "troll-alert" of forum-users like myself. Then the ones who continue reading your post, don't see any real problem except you beeing upset and angry at chess.com.  And as we have seen from kohai's post. The message chess.com sends is not isulting or suggesting anything. It explains the process of what has happened and also shows sympathy.

Finally, if you really still think that Chess.com is unfair to you. You really should leave. I certainly don't stay anywhere where I feel mistreated especially not on websites where I go to enjoy myself.

If you enjoy Chess.com and like to stay using their free service. Then I think you are the one who owes an apollogy.

Artsew: Can not agree more. Thank you chess,com for a awesome site.

Skand: You have issues,work on it. Life is not fair.

PS They suspended your account, not cancelled. If you act suspicious police will question your attentions. Thats what happened. They did not through you in jail. I would rather have a few accounts triggered as spam even if not then have 100's of spam messages floating around. 

In the case of sending three different News items, you probably have to watch the time frame.   If you post one News item, and then wait a minute or two before posting the next one, the anti-spam filter shouldn't kick in.

Re. sending multiple copies of the same message, that sounds like your internet or smartphone might have a slow connection.  Sometimes people click the Submit button again while they wait, and this results in a second duplicate post.

Congratulations! This thread scored  out of  on the Ridiculous Cry-Baby Meter.

In all seriousness, you pay NOTHING so you lose NOTHING and chess.com owes you NOTHING!

Balachandar - yeah, my account has been closed three times as well.  15 minutes seems like an awfully long interval for an anti-spam filter.  I'm pretty sure I've sent out News items at a faster pace than that.  Maybe we could ask jay if he can shorten the interval a bit.

They are trying to prevent spammers from flooding the board with advertisements for Gucci bags or Florida real estate and such.

Any forum with as high a degree of traffic as this is going to get a heavy load of spam every day.  By using an automatic anti-spam bot, they are just trying to cut down on the load, so that the moderators can focus on other more important issues.

They are being PROACTIVE instead of REACTIVE. You should be thanking them!

Yeah, in general, chess.com has an amazingly spam-free forum.  If you go into a Yahoo group these days, the posts are 99% spam.  It looks like many of the moderators there have just given up completely.

I'm sorry, but thousands of children in your country die daily from malnutrition and preventable diseases and your griping and complaining because your FREE chess.com account got closed for a short period of time by a system that was put in place to prevent you from being drowned in advertisements. Are we losing perspective on what really matters in life?

http://www.icawpi.org/en/india-news/647-in-shining-india-over-5000-children-die-every-day-from-hunger-and-malnutrition

See here also: http://devinder-sharma.blogspot.com/2010/09/over-5000-children-die-every-day-from.html

*facepalm* 

Welcome to planet Earth!

1. It is not economically viable to employ enough people to keep up with accounts/messages and so an automated system is needed.

2. It is highly difficult for an automated system to be 100% correct all the time, it's not bad programming, it's a limitation with today's technology.

3. The multiple message at once is not a chess.com issue, it is an internet issue. If there was a lag moment at the time of posting, it is possible for your browser to resend the data multiple times. Again, this is not a chess.com issue, it's an issue with how the internet works.

Is the system perfect? No. Can it be? No. Is it impractical for you to expect it to be? Frankly, yes.

How about they actually CHECK your posts before deleting your account? Haha. Plus isn't there a human verification to make an account?