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Excuse me chess.com, YOU owe me an apology!

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bovaboba
bovaboba
May 15, 2011
0
#81

this sucks

MrMan2244
MrMan2244
May 15, 2011
0
#82
Godspawn wrote:
MrMan2244 wrote:

I've had this(similar) happen to me too. 

Without any negative intention, I've been banned from commenting. Apparently communicating too quickly is worthy of warning and loss of privilege on this website. 

You might think that a website with over 3M members would have a better system. This is complaint worthy.

Skand, I feel your pain. Though I might think overzealousness might not be appropriate in this situation. I regret the loss of your privileges(higher sensitivity in monitoring) and the possible stigma;perhaps chess.com will come up with a better system if we raise the issue?

Wheen you read the TOS you agreed to abide by chess.com rules.  This is a website and chess.com can do whatever they want.

Yeah....I recognize that, thanks. 

And in response...The Yangtze River is the third longest on Earth. See, I can do it too.

MrMan2244
MrMan2244
May 15, 2011
0
#83
El_Senior wrote:
Balachandar wrote:
Godspawn wrote:
MrMan2244 wrote:

Tomorrow, they can close your account at their own discretion with no explanations and what will happen to the money you paid for your diamond membership? 

And you lose all your games on time before it is reopened. Whom will you blame? 

That is correct - Chess.com can close your account for any reason (or no reason) at their discretion.

The question is, does it make good business sense to close accounts for no reason, or no good reason? Even with 3,000,000 customers...how many people can you afford to alienate?

I think it's a fair assumption that the founders/owners of chess.com are smarter than the average bear and have good business sense, so eventually they will fine tune the software and procedures for keeping the site and the forums friendly, hospitable and fun.

We're not there yet. Hopefully soon.

Thankyou.

bovaboba
bovaboba
May 25, 2011
0
#84

i'm untracking too boring

kco
kco
Show your flair!
May 25, 2011
0
#85

there was no need to say that, this thread has died 10 days ago !  now looked what you have done, you brought it back to life. Yell    Laughing

TinLogician
TinLogician
May 25, 2011
0
#86

Wow.  Did people have lives before the internet and forums?

oinquarki
oinquarki
Jul 26, 2011
0
#87
IMDeviate wrote: Chess.com has software mods in the forums now?

Last time I checked, they had only human mods - some of whom held grudges or would nuke posts because they didn't agree with the opinion expressed.

You are not having a very good day, are you?Undecided

Noobiest
Noobiest
Jul 26, 2011
0
#88
Skand wrote:

Blame it on Friday the 13th or whatever, my account got closed  after I posted perhaps 5 (or less) posts!

Few hours after I sent an email, the answer I got is as below:

Quote
Making too many posts or sending too many messages one after another causes the system to think you're spamming so it disables your account.

I've re-opened it now but please be careful for the next 24 hours as your account will now be very sensitive on the spam filter
Unquote

Instead of owning the responsibility of wrongfully closing an account, it's being hinted here that I spammed!

When an account is closed, the first thought that comes to mind is "Oh he must have cheated!" - so by closing an account in such unthinking manner chess.com could be unwittingly damaging the reputation of a member.

The least you would expect is an apology - but here it seems "attack is the best defence" strategy being used to put the member on defense.

Sorry my friends in chess.com staff, it won't work here. The problem is squarely and fully at your end; the fair and decent thing for you to do is to apologise to the member whose account you have wrongfully closed.

And chess.com has been guilty of doing this for some months now. But perhaps that is to be expected from jokers who are masquerading as computer programmers! Anyone can go to the mom and pop computer shop down the street these days and learn how to write a few lines of code. This does not make you a programmer.

To be a programmer you need a mindset and special analytical skills. Guys who give us a report where the final result in a twenty a side match is shown as 22-19, cannot be called software programmers. Unfortunately, it seems, people of this caliber are deciding whether members are spamming or not! And the worst part is that instead of accepting their mistake and apologising, chess.com is pretending that the problem is with members, not their software.

I feel the 3 million members mark has gone to the head of chess.com staff. They have forgotten that members are the customers who must not be treated as trash. This site would be a big ZERO if members are not treated with the respect any client deserves. Sure, chess.com is a great site for playing chess but all that will be forgotten if chess.com fails to respect it's members and does not get it's act together in matters where their actions actually insult individuals.

Skand Bhargava

Has anyone shown this guy the way out yet? If not, it woulda been way overdue.