It says somewhere that the best way is to contact support, because it helps them keep track of the issue. Has anyone here tried sending to Support before getting mad because you didn't use the channels you're told to?
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Admiral_Kirk wrote:
The best way to deal with this is to contact support, like you are supposed to. You cannot possibly expect the staff to check every single post made in the forums.
if i count the waiting time since i have contacted with chess.com staff, it has been already 12 weeks now, at least.
And that was through Support.chess.com, correct? I'm not saying it wasn't, but I'm asking if it wasn't.
Apr 26, 2013
0
#125
Exactly ! Supposed to! I think you also supposed to read all these comments before post yours?! Then you'll discover why we've here :)
I'll be honest, my patience has waned after seeing so many people not contact support via the link. I did not read the 7 pages of this topic, so I am sorry if I offended someone on some way.
Admiral_Kirk wrote:
And that was through Support.chess.com, correct? I'm not saying it wasn't, but I'm asking if it wasn't.
here is the answer i got
On Sat, Feb 2, 2013 at 6:24 AM, Chess.com Feedback <feedback@chess.com>wrote:
> *Chess*.com <http://www.chess.com> * Support<http://support.chess.com>
> * nikre,
>
> Ok, I have added this to the suggestion list to be reviewed by the
> developers.
>
> Thanks,
>
>
>
> Calamondin
> Support Staff
>
and second answer:
On Wed, Feb 6, 2013 at 5:50 AM, Chess.com Feedback <feedback@chess.com>wrote:
> *Chess*.com <http://www.chess.com> * Support<http://support.chess.com>
> * OK, thanks for the update. Unfortunately I can't promise you it will
> be returned, or when. I have had several others write in and complain about
> it -- I've been sending in suggestions for the last few days to return it.
>
>
>
> Calamondin
> Support Staff
OK, thanks, I just wanted to be sure.
That's what this entire forum page is all about, Staff has been here and promised to fix everything and we're all waiting to see what happens. Occasionally a new one wanders in to point out what we should all be doing without reading the other 8 pages, but who could blame you for that.
ok
Apr 27, 2013
0
#132
It is on the list of things to do I have said this and I said it wouldn't be immediate. Mailing support means you get the same answer posted here that you will on a ticket. The programmers are working on it and staff nagging them won't get it done any sooner :(
Apr 27, 2013
0
#133
kohai wrote:
It is on the list of things to do I have said this and I said it wouldn't be immediate. Mailing support means you get the same answer posted here that you will on a ticket. The programmers are working on it and staff nagging them won't get it done any sooner :(
I appreciate the fact that it's on the "to do" list (seriously) and the fact that thematic options work correctly for individual game challenges indicates most(?) or at least some of the "legwork" has already been done and shows me what to look forward to.
THANKS for paying attention to this issue!
7 weeks is objectively unreasonable. But in context, timestamping live chess has been an issue for over a year now and still unresolved. Maybe all coding work is outsourced using contractors for incremental updates? That's the only conclusion I can draw from this. And I'm not trying to troll here, there just seem to be issues on this site that arise that anyone working in the tech industry knows are trivial to fix and/or implement. Certainly doable in a timeframe like this.
Well put Balachandar and conrad. I wonder if it would be easier to undo what they did to make the problem, restoring everything to former conditions, then solving the other problem in a more efficient way.
come on chess.com - are you sure you are staying focussed on your users?
scotch gambit is fun - why spoil that?
well done nikre - good effort
They still have a long way to go. I'll probably drop to a gold membership in 2 weeks when my membership expires as my loyalty has to be earned.
Thank you Chess.com.
now Scotch Gambit opening is available for making new game/match, although it is not listed among that drop-down list of openings, but it can be found by typing the name in opening search option. I didnt try other missed openings, but i guess they are also can be found now.
i was wondered if it was hidden behind that search option all the time, but it was confirmed by 'rio_boi10' that it was added recently. thanks to rio for this discovery.
anyway, our quest ended here, thank you once more chess com.
regards, nikre
The best way to deal with this is to contact support, like you are supposed to. You cannot possibly expect the staff to check every single post made in the forums.