When do you see these? When I open the app, the only pictures I see are the player avatars in the list of my games. Presumably chess.com is not responsible for the avatar choices.
Other places to see pictures are in news articles, which reflect the top players (and their ethnicity) or other chess related news. Is that where you suggest bias?
You said you were talking about the app. Are you talking about the testimonials on the website membership page, which are not visible in the app? You might have a point about that page but I think most people see that page very rarely.
Everyday I play the app and see the images representing other players that flash up.
It occurs to me that they really don't represent the ethnicity of players that I actually play with (in particular Asian and African ethnicities are under-represented). It seems far more white than the reality.
If that's the case, it raises the question of why Chess.com would choose to misrepresent the user base with such a racial bias?
I'm not suggesting this is an act of purposeful racism - But I do think it's a valid question to raise.
If the proportions of ethnicity are reflective of the reality of the user base then I'm happy to be corrected.
I know that marketing representations do not often represent reality. But then if a more white user based is considered (albeit unconsciously) preferable for marketing purposes, then that seems a bit off to me. So I wanted to raise it....
To be clear, I'm not accusing Chess.com of active racism.