As a non-paying member (for now, at least), my only complaint is with the trial membership offered upon registering. I never sign up for trials of anything that require my credit card information and then charge me if I don't cancel. In my opinion, Chess.com would do much better to offer the 30-day trial as a courtesy without the "give us your credit card, and then cancel or pay" trick.
This would probably reduce the number of people keeping the free trial by 90%
Yeah, it would probably be good to send you an alert two weeks or a month ahead of time so that you know the renewal is coming, but the fact remains that you were forewarned so it's not exactly without permission.
If I had a great memory I could possibly be a Grandmaster! Since I don't have a great memory I need them to alert me ahead of time. It's a just a courtesy they could make available. I'm sure they know that some of us will forget about it and they can make extra money.
I agree.
Unfortunately, this website is not alone in this line of thinking, and it's basically the accepted way of doing business, unfortunately. It's just not very user-friendly.