Red Problem Banner

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Avatar of GilDawson

In Tactics, this morning I frequently get the red "Problem... Try again" banner after my (winning!) move.  Sometimes trying again works.  This banner appears now and then on other days, but this morning it is unusually frequent -- and persistent.  This morning I got no fewer than seven consecutive red banners on one (killer!) move

 

Why is this morning special?  I am up a little earlier than usual.  Could that have something to do with it?

 

--Gil

Avatar of Alex

Hello,

Please submit a ticket to Support Staff here: https://support.chess.com/customer/portal/emails/new

 

If you could include a link to the most recent tactics trainer url that would be helpful.

Thanks!

Avatar of GilDawson

 It happened again this morning, the lesser problem.  Right after moving my Queen to g6, the website moved my Queen back to g5 then put up the error banner:

 

phpTcEcqK.png

 

I moved my queen again, and the website awarded me a "Solved":

 

phpRsOthe.png

 

This, the lesser problem, occurs rather frequently, on the order of every hundred problems, and is of little concern.  Of perhaps greater concern is the grander problem that occurred to me only once, on the date of my original post, for which I have submitted a ticket as instructed above, when the website repeated the same error on the same problem on the same move no fewer than seven times before I gave up trying.

 

--Gil