That isn't an actual user. That is the site. All site specific messages are sent through that account.
Spam from a user

That isn't an actual user. That is the site. All site specific messages are sent through that account.
OK. I'm happy I discovered the site is hacked and was able to inform you of it, then! Hopefully you can discover the culprit and stop the incessant spam.

That isn't an actual user. That is the site. All site specific messages are sent through that account.
OK. I'm happy I discovered the site is hacked and was able to inform you of it, then! Hopefully you can discover the culprit and stop the incessant spam.
If the messages are not about upgrades, site news, or group/club related, then report with the following link.
https://support.chess.com/customer/portal/emails/new

It's totally unlikely that staff would use the chess.com account to spam members with Trump-related messages.
That probably isn't happening and the OP made no such claim.

The most overused, and incorrecty used words:
Great
Hacked
Oh no! I let my Facebook account open in a public computer.
I have been hacked!
jajaja... the people...

We've been looking for this Chesscom for months now. Intel tells us that he hasn't logged in for 10 days. This tells me that the OP doesn't open his messages every day. "I'm a doctor Jim" I NEED current intel.

We've been looking for this Chesscom for months now. Intel tells us that he hasn't logged in for 10 days. This tells me that the OP doesn't open his messages every day. "I'm a doctor Jim" I NEED current intel.
FALSE:
Get dunked on.

Getting the upgrade message that often is likely a bug. It might have something to do with v2 and v3 running in parallel. That account is a dummy account used for site messages.
You should open a ticket and staff can look into it.

at the end more that getting rid of the ads you want to get rid of the bot
Buy a membership and the ads stop

at the end more that getting rid of the ads you want to get rid of the bot
Buy a membership and the ads stop
So not true:
https://www.chess.com/news/view/a-chess-whopper-challenge-the-king-on-chess-com
Imagine being that autistic.

I keep receiving spam from a user named "CHESScom". This user does not accept messages except from friends, so I cannot reply to tell him to [please watch your language -- MOD] and stop sending me spam every [removed -- MOD] day.
I look forward to your ban of this disruptive individual. Thanks! And send him the message for me, if you can.
What an .....
Yeah that spam user sucked!
Please do not put back profanity that the moderators have removed - if you do this again, stronger actions will be required.
Thanks,
David, moderator
I keep receiving spam from a user named "CHESScom". This user does not accept messages except from friends, so I cannot reply to tell him to [removed -- VP] and stop sending me spam every [removed] day.
I look forward to your ban of this disruptive individual. Thanks! And send him the message for me, if you can.