You could file a ticket with the games department. Doubt they'll remove the result, but who knows? You might at least get the satisfaction of knowing what happened.
https://support.chess.com/customer/portal/emails/new
What happened?
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In the middle of a game, suddenly I was transferred to a master's game and I could not get back to my game. I could not see it anywhere until I timed out, then it appeared as a lost game in the archives.
What happened? What could I have done to get back to my game?
Is there a "Help" anywhere here?