Click on HOME -> Online Chess. The stats are over on the right.
You can play ordinary games (including Team Matches) - just not tournaments games - to reduce your timeout ratio.
The prohibition on joining tournaments if your %timeout ratio is > 10% is at the discretion of the Tournament Director (though it is the default setting). You may find some tournaments that do not impose this constraint. However, this requirement is not made visible in the tournament description; so the only way to find out is to try to join one.
Presumably, the games you timed out of were NO VACATION tournaments. Personally, I never join such tournaments - since I can't guarantee to be able to access the site at all times.
I lost several games on time recently in a no-vacation tournament, due to unforseen circumstances in life outside of chess. Now, every tournament I try to enter, I get a "timeout ratio must be below 10%", or something along those lines.
First, how does one even determine what one's timeout ratio is? I don't see it among the stats. Short of doing some painstaking analysis to determine how many games I lost on time, is there a place to find out what the ratio is?
Second, if you can't enter any more tournaments, how the hell are you supposed to be able to get the timeout ratio down? As much as I understand the purpose of this, to prevent people from abandoning games etc., it seems that this is an unreasonable bar to playing if it applies to all tournaments.
I'd very much appreciate someone on the support side to respond to this.
Thanks,
Craig