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frozen game aborted w/major point loss

  • 2 years ago · Quote · #1


    i was playing live chess a couple days agowith someone within 100 pts of my rating.  he made the first move, i moved but my clock hadn't started and the game was frozen.  i logged out & back in to no effect.  i chatted the other player that the game was frozen.  i waited a couple mniutes.  i aborted and was penalized 50 points.  i don't understand how that's justified in any scenario

  • 2 years ago · Quote · #2


    this just happened to me. 

    though it was in middle of game. force-resign. wtf

  • 2 years ago · Quote · #3


    Hi guys. Can you please let me know what browser and operating system you were using? Did you notice your opponent disconnect from the game at all? Do you use premoves?

    Thanks for the information!

  • 2 years ago · Quote · #4


    chrome windows. i disconnected not more than 30 seconds in a 15/10 game (wherein you have 5 minutes to reconnect) and it force-resigned me. i dont recall having a premove set when it happened. 


    While I have your attention, this happened a while ago. I made a move nd2# checkmate but right as i did that i was disconnecting/reconnecting. But I did not try to reconnect in a hurry, because i saw the all glorious # sign after my move confirming that it was a checkmate.

    To my surprise, later that night i found that I never made that move. 


  • 2 years ago · Quote · #5


    I had to abandon two games in succession just now.  The board froze after my opponent made his move, it refused to register my subsequent move !  anyone has some idea why such bizarre things happen  ?

  • 2 years ago · Quote · #6


    no premoves.  the droid app

  • 2 years ago · Quote · #7


    If you're using the mobile app (Android or iOS), please send me a message with the following information:

    -What type of device are you using?

    -What type of connection are you using?

    -What service provider do you use?

    -What is the nearest metro area?

    -Were you at home when this happened, or were you traveling?

    -How often would you say this happens?

    -Which game did this happen in?

    Thanks guys!
  • 2 years ago · Quote · #8


    verizon motorola razr M


    San Francisco

    was on transit

    live chess

    only once as reported here so i was more concerned about the illogical point loss than the glitch altho i've had to cancel about a dozen live chess games for being frozen in one way or another. and at least half a dozen online games

  • 24 months ago · Quote · #9


    the 2 times it happened with me was when I was using my desktop with a broadband connection. I was in Delhi. It hasn't happened much since. The Mobile route to Chess.com just does not work. I tried it with a tablet (Samsung, android based ).....and utterly failed...again and again.

  • 24 months ago · Quote · #10


    it keeps happening

  • 24 months ago · Quote · #11


    Hi guys- We are working to get this issue resolved. I'm sorry for any inconvenience in the meantime!

  • 23 months ago · Quote · #12


    just lost another game on time today that i would have won (he didn't have any add'l pieces left)

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