It's a long standing problem that goes back at least two years. Some have their games, some have some of their games, and some don't. Couple months ago Erik announced some progress has been made. Apparently the games have to be transferred to another server and it hasn't gone all that well. There have been other threads.
http://www.chess.com/forum/search?keyword=game+explorer
Hi, I wonder why I have only one game of mine in Game Explorer. I have played more than thousand live games and it seems to be some kind of mistake. It looks like this;
Is there a way to fix this?
peace