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rambler

there was no bonus time in the game I played...however everytime my opponent mad a move he was awarded time whY????????

artfizz

why-did-the-clock-times-suddenly-change-the-clocks-seem-broken

what-is-lag-and-what-are-the-colored-lag-indicators-in-live-chess.

DrSpudnik

It figured you were smarter.

erik

FYI - we have a fix for this. it doesn't fix lag, but it prevents the clock from bouncing. time will still be added back, but instead of adding to the clock after the move, it's just a delay at the beginning of the next clock. same actual effect, different visual effect so it is less offensive :) 

(the way we will be doing it is how everyone else does it on all online games)

TheGrobe
erik wrote:

(the way we will be doing it is how everyone else does it on all online games)


I like that for all of the accusations I've seen in these forums that other sites fundamentally handle lag better than chess.com (even altogether eliminating it), it turns out that they only manage the perception better.

I've a similar story about a piece of (16-bit) software I worked on ages ago that had an hourglass after a key activity that locked the user out for a very brief, but noticeable period.  We had numerous complaints from our customers about performance and I picked this piece of code apart and found that there was really little I could do about returning control to the user earlier.

What I did find, though, was that I could force the hourglass to become a pointer again sooner (even though you couldn't use it).  After implementing this "fix" the complaints stopped cold.