The House of Staunton and Official Staunton Company pretty much use the same manufacturers in India. I own sets from both and find the quality to be equal.
I do not know about the horror stories you speak of, especially with HoS. My experience and the majority of what I have read on this forum is that the shipping and glue issues you refer to do not exist with HoS. Those stories apply to Chess Bazaar from what has been posted on this forum.
With that The House of Staunton does produce some nice sets and boards. Seeing that you live in the USA, shipping should be quick and less expensive than from Europe. And if there is a problem with a piece, I am confident that the current staff at HoS will work hard to fix the problem and please you.
The only problem that I find with The House of Staunton is that their prices are high, higher than Official Staunton for comparable products.
Of course, Official Staunton prices have gone up a bit in the last number of months as well so no set will be as inexpensive as even a year ago.
I suggest you find a set design you like and begin your "shopping" from that. If you are looking for a reproduction of Jaques or the occasional BCC set, then you will find nice sets on either or both sites.
If the set you want is only offered by The House of Staunton, then it is time to wait for one of their 20% or so sales to get the price down.
My personal opinion at this very moment is that I really like a set and board from Official Staunton the best.
I own and really like the Leuchars set from OS. I played with mine last week and find that it is just about the perfect designed set for playing.
For the board, I like the OS Bobby Fischer board or one of their Italian made, Jaques reproduction boards. I own both the Fischer board and the Solid Framed Mahogany Chess Board. The Fischer board has a narrower margin but the black Leuchars set looks great on it. The other board has a wider frame margin and the board is recessed or the frame is raised. I like this board a lot with my Rosewood sets, one with a little reddish color in them.
If you find a setup you like from Official Staunton, I would message Carl on this forum or email him with the address on the OS web site. I would tell him what you are looking for and see if he can give you some kind of a combo price.
If you find a set you like at The House of Staunton, I would call. Hit option #3 which will get you to the guys that man the phones, like customer service. I would ask for either Scott, the manager or Kevin. Kevin is very knowledgeable about the sets as he looks at them all and is really helpful about set specifics. Once again, I would tell them what you want and ask for a combo or discounted price. They usually have some kind of sale they can apply and get you a good price. I certainly would not worry about quality or service from HoS at all. They will be good.
Good luck and let us know what you decide.
So I have started playing chess again after a 20 year absence. I've got my 9 year old son playing as well and it's safe to say we will not be putting the game away this time. We started with just a cheap set from Target to make sure he was going to enjoy playing.
Now I have found myself looking at a nice setup that we can enjoy together for years to come. I'm currently between two brands and have not narrowed it down just yet; hoping for the community help. While HoS looks very nice online, the horror stories of shipping issues and wood glue has me leaning towards Official Staunton. I'm not looking for a historically accurate set although the 1851 does look nice.
Can someone tell me the main difference between these two companies and maybe give me a recommendation of their own? I'm looking to spend less than 1k for a board and pieces. Thank you in advance for all your help!