Please don't get me wrong. It is not my intent to bash Chess Bazaar or any other business or anyone else for that matter.
Yes, they do make some nice sets. But when ordering from them you ARE taking a gamble that your set will not have problems and then you very well might have difficulties to get them to correct the problems. And you must admit that the things you tell us of do have a high percentage of problems and some that are still not resolved.
When I first came to this forum, 3 years ago, their prices were much lower. They have raised their prices considerably. The problem is that the problems are still present at the same rate even with these higher prices.
Take, for instance, this 1961 set they are selling for $350. This is not a $150 or so set as they used to come out with. This is a substantial price. And the quality of the design is definitely flawed and not even close to the original design in many instances.
And for the $350 you are now taking the gamble that you might run into problems.
Forgive me,but from what I see is many folks are trashing CB(and don't get me wrong....I'm the guy who "twice" posted the thread "Poor Quality and Service from Chessbazaar" last year at this time) there is animosity for CB copying other designs,as well as altering them a bit(a good bit in some cases).
I'm attempting to be fair and what they are doing is done all over the business world,with a plethora of products.....It seems like the fellows who are extremely loyal to certain boutique chess piece makers are going out of their way to continuously bash CB.It seems to be the same folks,who I completely respect and am not trying to have an argument with.....I understand!!
As a person who owned a business for over 35 years(just retired...thank God) virtually everything CB seems to be doing is within the common boundaries of how businesses operate.I assume that CB is most likely the biggest distributor of chess sets around,so obviously there will be more product problems as a result of so much product out there.....Still,as in my case(and I was not a happy camper and still have some pieces due me...after I "admit" to going through the hassle of sending pictures) .They have a good return policy and let's be fair,if they did not ask for pics,with all the pieces out there,how many folks would be asking for new replacements even if the were not damaged originally,but dropped or dinged up by their own mishandling?
Chessbazaaar makes some truly beautiful and seemingly well made/finished products.
Sheesh,if you have an issue how big a deal is it to contact them and take advantage of their rather good (though a bit of a hassle) replacement policy?
As to selection of pieces and some supposedly looking like DIY projects....Well,they have about the largest selection of pieces that I know of.Both "El-Cheapo" and pricey! Make a choice on your tastes and take it from there......I felt I made some beautiful choices after ordering quite a few sets....EX: Some might not like the 1849 Reproduced Staunton set(since the Knights are not exacting to period correctness or something else that is a mystery to me) but it is a STUNNING set and extremely well made and finished!
The Latvian set is beautiful and there is not a hint of marks or imperfections on mine.Same for the Dublin Calvert set,Taj set,the Dubro 2,Grand Cigar Divan set and the Botvinnik set(which spare me the complaints about the knights on this set....I like them)...Btw,The Dragon Knight set of pieces belongs in a museum....Flawless and stunning!....The two boards I got are flawless(Sheesham wood tower board and and additional one,which is a bit larger).....Ok,my not so thrilling sets,but fine nevertheless.....
The 19th Century Antique Austrian set came in with 10 damaged pieces.They were all replaced,but the new rook was the wrong color.I'm having a new one made up.Aesthetics wise it's nice,but not in the class of my other pieces.......The Reproduced Hungarian pieces are different and nice,but the Knights' finishing "does" in this case look kinda' like a DIY! Overall it looks good though,as it has a really,really nice board presence.It's just that they could have done a cleaner job with the fine sanding & finishing of the Knights...No biggie!
If "any" of the guys in my chess clubs saw any of these sets(they are "players" & not so materialistic as many folks seem to be,"me included"....and....I'm sorry I got so carried away last year,by ordering so many sets) they would think ALL of my choices were The Cat's Meow!.......but......I Do admit that if I were to do it all over again I'd opt for 2 NOJ sets and maybe an Official Staunton set.I don't need so many sets,but am not sorry for what I own.
YES,CB definitely has had issues