Square off - Miko DO NOT BUY ANY PRODUCTS FROM THEM

Square off Simpple does not honor their warranty. I had a defective electronic king that did not respond correctly. After providing:

1. Video evidence of the malfunction

2. Proof of purchase

3. Receipt

4. Membership information 

After 3 years of going back and forth, they finally concluded they needed to reconcile the problem and make good on their warranty, only to then report they are out of stock, and that the problem is being “escalated” as a high-priority issue.

I find this unacceptable, considering they were selling the Grand Kingdom to new customers after they reproted to me they have no replacement piece to send me.  Its been out of stock resently but for the longest time they were selling the grandkindsom fully stocked but reporting to me they are out of stock.   It has been over 3 years since the problem was reported with no resolution, only “high priority escalation,” and no White King mailed out.

Please do not give them your business. Their integrity has not earned it. They simply do not honor the warranty they publicly advertise. I can prove all of this by our email chain, which has yielded no results.  Keep in mind the purchase price was $ 495.32 made on 11-10-23 and I reported the problem December of 2024.  Furthermore,  after they send me an AI generated response email they mark the ticket as solved.  

If you have any questions, do not hesitate to message me for further discussion.

JAMerolle2

Delay Tactics:

They send emails like the one below, then simply close the case without taking any action. This has been going on for over three years. It’s just an appeasement email with no real resolution.

I know it’s hard to believe, but it keeps happening.

Do not buy their product. Once it breaks, you’re left with nothing but junk emails like the one below — and no support.

 
We truly understand your concern regarding the unavailability of the check pieces and sincerely appreciate your patience.
At this time, the Miko chess Grand chess pieces are unfortunately not available in our inventory. Please be assured that if they were currently in stock, they would be clearly listed on our website. Our team is actively working with our suppliers to restock these items as quickly as possible, and we are making every effort to minimize any delay.
 
We have also added your details to our priority list. As soon as the check pieces become available again, we will immediately process your request accordingly and notify you without delay.
 
We sincerely apologize for any inconvenience this situation may cause and thank you for your understanding. Should you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out to us. We are always here to help.
 
Thank you for choosing Miko!
 
Regards,
Labina
Customer Support
Team Miko!

My set is the Gran Kingdom which works on all .coms My problem is the white king.

This fraudulent company needs to be exposed. Here’s the update from Square Off, along with my reply.

Miko :

Dear Joseph,
 
Greetings from Team Miko!
 Thank you so much for your patience and cooperation. We are sorry to let you know that currently, we do not have the chess pieces in stock, and we don’t have an estimated timeframe for when they will be available again. Please feel free to check back with us in the future, and if we restock, we’ll be more than happy to assist you with your order.
 
Thank you for choosing Miko! We are here if you need any other help.
 
Warm regards,
Bhupender
Technical Support
Team Miko!

My Reply :

https://www.chess.com/forum/view/chess-equipment/square-off-miko-do-not-buy-any-products-from-them

Bhupender,

Your email is not an acceptable warranty resolution.

I should not be told to “check back in the future.” The burden is on Miko to follow up with me when the replacement pieces are back in stock. I am not placing a new order , I already purchased the Grand Kingdom, and Miko is responsible for honoring the warranty.

Also, while the Grand Kingdom has been in stock and actively sold, Miko could have ordered a unit wholesale and cannibalized the required pieces to honor this warranty. Instead, I’ve been kept in an ongoing “escalation” loop for over three years with no resolution.

This matter has been documented publicly on Chess.com. found here  https://www.chess.com/forum/view/chess-equipment/square-off-miko-do-not-buy-any-products-from-them The world needs to know this fraud. as public record. 

Here is what I need from Miko now:

1. Written confirmation that my claim remains open and is placed in a priority queue, and that Miko will proactively contact me the moment inventory is available (I will not be “checking back”), OR

2. An equivalent replacement solution shipped now, OR

3. A refund/credit that fully resolves this warranty claim.

Please reply with my case/ticket number, the escalation manager’s name/title, and the exact next step you will take to close this out.

Joseph Merolle

Unfortunately Square-off just hasn't been the same quality since they sold out. I sold my Pro to a friend a while ago because of lack of use, but hearing the horror stories about how bad service has gotten has really bummed me out. They used to be at the different of electronic chess during COVID

You can escalate your warranty issue effectively by reaching out through ResultsCX customer service number, which connects customers to official support for claims, returns, and resolutions; using their platform ensures your case is handled through proper channels and increases the chance of a clear outcome.

Thank you, can you outline the process , is there a website to start.