I'm going to go out on a limb here and say that anybody complaining about not getting extra queens in a set when it clearly states it's a 32 piece set on the sales page is really being nit picky. I mean, People played chess for literally 2000 years before extra queens in a chess set became a thing.
Most of the time, you don't need them, growing up, in the rare instances you got two queens on the board and the game wasn't ending nearly immediately, the extra rook turned upside down worked just fine.
I really think the only time you have a truly valid case, is if these pieces were say DGT enabled to use on eboards or something. Then, there is a true reason for needing a piece that will read as a Queen for the electronic board. As that's not the case here, and you hate upside down rooks, say, grab a queen from one of the other 10 chess sets you have lying around for that once in a blue moon moment where it matters.
I'd be interested if someone with ChessBase could do a search for the percentage of Chess games where 2 queens were on the board for one side for more than say about 4 moves before the game ended.
I agree.
What happens if you promote a pawn to a knight and both of your knights are still on the board? Should the set come with a third knight as well?


& her ball on the crown !
I agree. I own an Ultimate Wood set from Thr Rochester Chess Center that I purchased extra Queens for. Actually there was a flaw in a couple other pieces, so they gave me a big discount on a second set. I took the Queens from the flawed set and that gave me a set with extra Queens.
I bought an Ultimate set in Anjan from The Chess House with extra Queens included.
I really like the looks of this Redwood set, but I will not be buying it. I do not want to even have the suspicion of needing to turn a Rook upside down with a nice wood set.
I like Shelby and support him, but I am honest and blunt.