Visual-Tek 300 chess clock

Although it is possible that you can update the software I thought there will be no update of the first run V-Teks. Thought Shelby decided this a while ago as that was my first question would it be updatable.  I can be wrong and others may have changed their mind.  But I would have a problem sending it in. Why send it in when you could plug it in to your computer and go to the ACE site and put a pass code that Shelby would give you and download your update without packing it up and paying Priority postage x2 which will just add to the final cost. 

Well, there is no way to plug this clock into a computer, so the clock must be sent in to be updated.

I also know that the first run, the beta clocks, will be updated and at no charge to the beta testers for that update, excepting the shipping to the factory, maybe.

This is a chess clock u dont need the lastest update yearly to work if u program it right from the start. It willl run i m pro chronos gx.. thanx to eye chess for pointing me to getting it for 83 buck... im not even working for chronos but that clock is a beast...

Thank you, thank you, thank you very much guardianx9.

At this time in history, I tell people asking me what clock they should buy:

1. The Chronos II if they are going to mostly play delay time controls and like the sleeker profile over the V-Tek 300.  The longerlength of this clock makes it a bit more versatile and easier to play with than the GX.

2. The Chronos GX if they want a smaller footprint clock.  And when it is on sale for well under $90, most always at Wholesale Chess, this is the most clock for the buck.

3. The V-Tek 300 if they are going to play a good amount of increment events and want the newest technology and bells and whistles.

I personally use the V-Tek 300 in my slowest time control games and especially the games that we use increment.

I use the Chronos II for games that are delay and when I like the sleeker profile.

I use the Chronos GX when I use my smaller sets and boards like my 2.0" folding boards or my BCE boards and Noj sets.

So the V-Tek 300 is a good clock.  Yes, it does have some limitations.  You  cannot have any preset handicap times with more time for one side than the other for instance.

But the V-Tek 300 is the clock of the future.  I see the Chronos as having older technology and programming with other clocks catching up to it and even surpassing it.  The V-Tek 300 does have the Chronos beat when it comes to using it in increment time controls, among other things.

Shelby, I really like the new blue color the clock comes in. I will be buying this in about 3 weeks and will report back on how I like it after the first tournament with it. 

Although I have never seen a V-Tek in real time the pictures I see at the chess retailers carrying the clock shows me it is better looking than any clock out there including the chronus.  My opinion yes, but my vision for beauty is not lacking. 

what version of the software is the actual updated version ? 

Where do i get the firmware upgraded for the vtek300. I call and no one answers. I can't complete the RMA on the website.The website won't allow it. Sent several emails and no one replies. This used to be my favorite clock. I wanted the firmware upgraded because of the increment bug.

Thanks Shelby.

I've decided to not invest anymore time and energy in this,  and just cut my losses, maybe try and sell the clock to recoup as much as the  **$150**  I spent on the defective product. From my experience, i find the company  unprofessional, unorganized, and I don't have confidence dealing with them. Considering their lack of quality control, and poor customer service, I don't expect them to be in business very long anyway.

Update, Visualtek took care of the issue and the clock works as designed now. I received a letter from them with an apology, I sent the clock off, and they updated it,waived the update fee and extended the warranty, and paid for quick shipping turnaround.

Hey Shelby, could you please check if the 2 buttons are indeed Cherry MX? The reason I'm asking this is because I'm interested on the black version and the buttons are black as well. I would like to change them to something with more contrast, probably white, kind of the same idea of your white version but in reverse. If the buttons are Cherry, this means they are probably easy to exchange, at least the keycaps. I'm in Japan and once I get the clock I won't be able to send it to you guys for upgrades.

Thank you for the prompt response. I would also like to know if the white version will be available anytime soon. It is sold out everywhere.

Is it possible the V-Tek might get a "GX" version in the future? A V-Tek with a smaller footprint is appealing.

That post was from 3 1/2 years ago when the clock was still readily available. 

Maybe Shelby can give you some advice on contacting them since he was the originator of the clock.

I messaged you privately the info i have for the Director of Customer Experience. email/number. i don't know if it's still current. 

where did you purchase the clock from? 

i'd start fillilng out the RMA form online, if you haven't already done so. It hsould still be under warranty. Register it and all that process.

I don't have a problem with mine. Never registered it because it did not say to register it when I purchased it off of Chess House.  I hope Shelby can just buy the rights to the clock since it was his baby and be done with it and manufacture them once again.

I don't remember anything in the box saying anything about registering it. Maybe the manufacturer should have included that in the box, instructions to go online and register it.