Visual-Tek 300 chess clock

TundraMike
chesshouse wrote:

Some great points have been made so far. I understand that VTEK is looking at all user feedback in order to make a round of changes that will mitigate and improve on the first edition. The initial 30 beta testers did not come up with the points that the market will and that's why this stage is important to gather this feedback and make an update that incorporates the best from the market feedback - something the chronos could not do. Everyone thinks and sees the world through the chronos lens so far

The VTEK is designed to be updated should the owner want a major settings revision. And I understand that is likely to be free, short of the cost to mail it to VTEK for the software upgrade. With that in mind, the higher price is somewhat justifiable and as long as VTEK is committed to not only making the VTEK not just comparable but better in all aspects of programming, it's going to remove a lot of the frustration that new chronos users experience.

I personally like both my Chronos and VTEK. The chronos profile is slightly superior as some others have commented on. However with future software improvements I would prefer the VTEK.

Although it is possible that you can update the software I thought there will be no update of the first run V-Teks. Thought Shelby decided this a while ago as that was my first question would it be updatable.  I can be wrong and others may have changed their mind.  But I would have a problem sending it in. Why send it in when you could plug it in to your computer and go to the ACE site and put a pass code that Shelby would give you and download your update without packing it up and paying Priority postage x2 which will just add to the final cost. 

Eyechess

Well, there is no way to plug this clock into a computer, so the clock must be sent in to be updated.

I also know that the first run, the beta clocks, will be updated and at no charge to the beta testers for that update, excepting the shipping to the factory, maybe.

guardianx9

This is a chess clock u dont need the lastest update yearly to work if u program it right from the start. It willl run i m pro chronos gx.. thanx to eye chess for pointing me to getting it for 83 buck... im not even working for chronos but that clock is a beast...

Eyechess

Thank you, thank you, thank you very much guardianx9.

At this time in history, I tell people asking me what clock they should buy:

1. The Chronos II if they are going to mostly play delay time controls and like the sleeker profile over the V-Tek 300.  The longerlength of this clock makes it a bit more versatile and easier to play with than the GX.

2. The Chronos GX if they want a smaller footprint clock.  And when it is on sale for well under $90, most always at Wholesale Chess, this is the most clock for the buck.

3. The V-Tek 300 if they are going to play a good amount of increment events and want the newest technology and bells and whistles.

I personally use the V-Tek 300 in my slowest time control games and especially the games that we use increment.

I use the Chronos II for games that are delay and when I like the sleeker profile.

I use the Chronos GX when I use my smaller sets and boards like my 2.0" folding boards or my BCE boards and Noj sets.

So the V-Tek 300 is a good clock.  Yes, it does have some limitations.  You  cannot have any preset handicap times with more time for one side than the other for instance.

But the V-Tek 300 is the clock of the future.  I see the Chronos as having older technology and programming with other clocks catching up to it and even surpassing it.  The V-Tek 300 does have the Chronos beat when it comes to using it in increment time controls, among other things.

ShelbyLohrman

Hey guys,

I try to stay away and let the conversation run naturally,  but I just wanted to add some items.

A lot of people have mentioned the price and why we ask $150 retail for the clock.  There are a couple of reasons on this.

1)  We like to think of the clock as a living orgnamism that is constantly evolving.  I'm not sure there are any other clocks on the market that are made this way.  Anyone who buys the clock will be able to send it back to us to update them when we make changes in the future.  Other manufacturers would expect you to have to buy another of their clocks if any changes were made.

2)  These clocks are assembled and supported in the good old USA.  If you clock was to break or need service it is supported by a company that has a ton of employees.  The only other clock manufacturer that offers repair services is Chronos.  If I remember right,  Chronos is on a 6 month repair schedule.  That is if they decide to repair your clock.  Our view is you should only have to buy a clock once. 

3)  The displays we use are not cheap.  They are custom made for our company and are the higest quality of any manufacturer on the market.  They are ultra dark and can be seen from super sharp angles.

As a newer company we feel that we need to get feedack from our customers.  You guys are the lifeblood of our industry.  Please give us all the feedback on the clock after you have used it.  I want both positive and negatives.  This is the only way we can build you the best clock we can for the chess market.

We are already looking at the time odds idea that people have recommended.  Hopefully we should be able to get it in one of the next versions.

Hope everyone has a great day!

Shelby

TundraMike

Shelby, I really like the new blue color the clock comes in. I will be buying this in about 3 weeks and will report back on how I like it after the first tournament with it. 

Although I have never seen a V-Tek in real time the pictures I see at the chess retailers carrying the clock shows me it is better looking than any clock out there including the chronus.  My opinion yes, but my vision for beauty is not lacking. 

alexmares50

what version of the software is the actual updated version ? 

ShelbyLohrman

Alex,  that's a great question that I will have to look into.  I know we are at least on Version 3 for the software.  Maybe even more.  

I will call today and see what's up and post as soon as I get information.

 

thanks

Shelby Lohrman

American Chess Equipment

 

jv2080

Where do i get the firmware upgraded for the vtek300. I call and no one answers. I can't complete the RMA on the website.The website won't allow it. Sent several emails and no one replies. This used to be my favorite clock. I wanted the firmware upgraded because of the increment bug.

ShelbyLohrman
jv2080 wrote:

Where do i get the firmware upgraded for the vtek300. I call and no one answers. I can't complete the RMA on the website.The website won't allow it. Sent several emails and no one replies. This used to be my favorite clock. I wanted the firmware upgraded because of the increment bug.

Here is the email of the person you should contact.  Juanita Robles  - jrobles@visual-tek.com.  They have her multi tasking between the parent company which has 40+ employees and she is in charge of a lot of them and VTEK.  She is a overworked sweetie.

 

thanks

Shelby lohrman

American Chess Equipment

jv2080

Thanks Shelby.

I've decided to not invest anymore time and energy in this,  and just cut my losses, maybe try and sell the clock to recoup as much as the  **$150**  I spent on the defective product. From my experience, i find the company  unprofessional, unorganized, and I don't have confidence dealing with them. Considering their lack of quality control, and poor customer service, I don't expect them to be in business very long anyway.

jv2080

Update, Visualtek took care of the issue and the clock works as designed now. I received a letter from them with an apology, I sent the clock off, and they updated it,waived the update fee and extended the warranty, and paid for quick shipping turnaround.

Animaitor

Hey Shelby, could you please check if the 2 buttons are indeed Cherry MX? The reason I'm asking this is because I'm interested on the black version and the buttons are black as well. I would like to change them to something with more contrast, probably white, kind of the same idea of your white version but in reverse. If the buttons are Cherry, this means they are probably easy to exchange, at least the keycaps. I'm in Japan and once I get the clock I won't be able to send it to you guys for upgrades.

ShelbyLohrman
Animaitor wrote:

Hey Shelby, could you please check if the 2 buttons are indeed Cherry MX? The reason I'm asking this is because I'm interested on the black version and the buttons are black as well. I would like to change them to something with more contrast, probably white, kind of the same idea of your white version but in reverse. If the buttons are Cherry, this means they are probably easy to exchange, at least the keycaps. I'm in Japan and once I get the clock I won't be able to send it to you guys for upgrades.

Animator, I will ask and get back to you ASAP.

 

thanks

Shelby Lohrman

American Chess Equipment

Animaitor

Thank you for the prompt response. I would also like to know if the white version will be available anytime soon. It is sold out everywhere.

GBREAL

Is it possible the V-Tek might get a "GX" version in the future? A V-Tek with a smaller footprint is appealing.