bug on my lessons video

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Avatar of AbitbolG
When I want to see a lesson video, I can ear the sound but the video is just a black screen, how can I fix it ?!
Avatar of JosephReidNZ

Hey @AbitbolG 👋

That definitely sounds annoying. The black screen with sound still playing usually happens because of a browser issue or a temporary video player glitch. Here are a few quick things to try:

• Refresh the page or open the lesson in a different browser (Chrome or Firefox works best).
• Clear your browser’s cache and cookies, old data can sometimes interfere with video playback.
• Make sure hardware acceleration is enabled in your browser settings.
• If you’re using a mobile device, try switching to the desktop site or updating the app.

If it’s still happening after that, it might be worth reporting here:
🔗 support.chess.com > Submit a Request

Hopefully it’s just a temporary glitch that gets sorted soon.

@JosephReidNZ